Feldman Kia in Novi including address, phone, dealer reviews, directions, a map, inventory and more

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42235 Grand River Ave
Novi, MI 48375

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Feldman Kia

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

101 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.4 (out of 5)

Never again

Reviewed by Sherry E from Southfield, MIAugust 14, 2021

I was very disappointed with my experience at Feldman Kia. Inside of the dealership I was shown a vehicle that was black and told that they could order a less expensive version to be delivered in 2 weeks. I was told that the Telluride sell fast & encouraged to lock it in. At delivery they rolled out a brown car with a ding in the door. They kept going on about how it just looks black in the showroom. The sales manager Todd went on & on about how it was nothing he could do because I already signed the paperwork. I knew it was weird that the vehicle came in on Thursday but they wanted me to take delivery on Saturday. Did I mention Todd was talking loudly about slapping a woman and laughing? Although they acknowledge the vehicle looks black inside the dealership they do not understand why I would not appreciate the obvious brown color. That seems really slick. And the shiwroom car really looked black and I even shot a few photos of it and it looks black in my photos. At This point I have a car in my name that I have not taken delivery on and they keot my 2020 that I was trading in. I have never cried in a dealership before today but imagine going from thinking you are upgrading a luxurious vehicle for a better one to driving a Chevy Trax that stinks of ciggarettes! I have leased cars through Kia since 2014 but never again. It is sad that the antiquated stereotypical slippery car selling tactics are alive & well at this dealership and have killed my loyalty. My recommendation is watch yourself-and them. If you are a woman pay especially close attention to the creepy vibes and choose wisely on if these people deserve your business. Lesson learned. Never again. I am happy to update my rating if things change.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Proceed with caution, please

Reviewed by Rachel Sarpong from Grand RapidsJune 15, 2021

I wish we could give 5 stars; we were planning on it as our initial experience of my car purchase was great. We were assured that the used car I bought did not need repairs. We noticed later that the inspection records from Feldman failed to make it into our paperwork packet. 2 weeks after purchase, my usual hometown car service (whom I have used for close to a decade) inspected my newly-bought Kia and discovered the rotors were rusted through, the brakes all needed to be repaired, and all 4 tires needed to be replaced. This was a $2,500 repair total. To save a long story, we have made 35 phone calls within the past 2 months to Feldman requesting any form of follow-up as well as a copy of their inspection report. The one email response we got stated (response copied directly from the email): " Rachel the Kia Forte went threw a complete safety inspection in our service department . I was told from the sales men that you have already had the repairs done . If the repairs have not been done , we could of look at the unit . We make sure all of our units are in good condition and take that very serious ." As the car was unsafe to drive, I could not bring it back to Feldman to be (re)serviced as we live in Grand Rapids. 35 phone calls and no apology, no follow-up, and no calls back. I would not recommend Feldman to anyone who values honesty and follow-up.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

LOOKING AT A NEW KIA

Reviewed by JAMES DRYER from BAY CITY, MIApril 29, 2021

MADE BUYING A KIA VERY SMOOTH AND EASY! HIGHLY RECOMMENDED! DAVE WAS AWESOME! DEALERSHIP WAS CLEAN AND EVERYONE WAS VERY KNOWLEDGEABLE, LARGE SELECTION OF KIA'S TO CHOOSE FROM.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

James, thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Feldman Kia of Novi, and we will certainly let Dave know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Feldman Kia

We realize it is very time consuming researching every characteristic pertaining to your vehicle of interest. We certainly appreciate the opportunity to help you. We have over 47 acres of inventory which consist of over 1200 new cars trucks and SUVs and over 225 pre-owned vehicles of many makes and models to choose from. In addition to that we would like to share with you several details that make us here at Feldman Kia confident you will be COMPLETELY SATISFIED before during and well after the delivery of your next vehicle.

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