Kia of Jackson

Jerry Marshall is a great Salesman! Very kind, knowledgeable, pleasant and understanding. The Orange, 2023 Kia Forte LXS is beautiful! (Orange has always been my favorite color and I love driving the Kia Forte.) I'd love to have it, but the price is a little over my budget. I would love to work with Jerry, again, to find the right Car for me. The Dealership is easy to find and very clean. I drove over 2 hours from Mishawaka, Indiana to see this vehicle. It was worth the drive, even if I went Home without a deal.

The service was excellent. We will definitely bring our cars back whenever they need service. Everyone we dealt with was helpful and professional.

Imagine being 3 states from home on holiday and your car dies with no warning signs nor check engine light. Day after Thanksgiving, 90 minutes into a 12 hour drive home and I end up going to the closest dealer. Upon inspection, they find I need a software update and charge me $160 claiming I had missed the coverage of the update by 2000 miles. Two separate employees assure me for times that it will be fine for the remainder of my 600 mile journey home. Off I go happy as a lark. 65 miles later and just across the state line into Indiana, exact same thing happens. Yet another tow bill to another dealer only to be told the fix was only a temporary fix. And now, my engine is completely dead, non repairable. Kia of Jackson claims they will not refund the original work because they followed the Kia protocol. Lesson here, do not trust the work of KIA OF JACKSON. It didn't last 65 miles. They offered no further help. They straight faced lied to my face that the fix was good for the remainder of my trip home, and took my money. This resulted in having to purchase a new car. Shame on this service department.