Summit Place KIA West in Grand Rapids including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

4575 Plainfield Ave NE
Grand Rapids, MI 49525

Get Directions
Visit Dealer Website

Sales: 616-323-1400

Used Cars: 616-552-8364

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Summit Place KIA West

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.5 (out of 5)

1 out of 6 people said they would recommend this dealer

4 (out of 5)

Nice car, broke but dealer is trying to resolve

Reviewed by Austin and mindy in Grand RapidsMay 10, 2021

I can’t delete my last review so I’m posting an updated review that that even though the engine had problems after 400 miles they are trying to make it right and hopefully fix it

Customer Service 4

Buying Process 4

Quality of Repair 4

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

Great People

Reviewed by Jason Volpe in Grand Rapids,MiNovember 20, 2020

My wife and I just have a GREAT experience up here at Summit Place Kia. We have been trying to buy/lease a new car for my wife for a month or 2 now. What a difference here. We have been mostly dealing with fox and these guys are NOT fox. We spent 3 or 4 hours at the fox GMC on Alpine and there was no atmosphere there. NO ONE had a smile on their face and in that entire time no one left with a new car. No one. Everyone we met at Summit Place Kia was great to deal with. Marvin was knowledgeable, not high pressure and took the time to answer all of our questions. We had alot. He handled our 2.5 year old daughter very well. She even snuck away and broke a Christmas ball and no one made a big deal. Honestly I can't really complain about a thing and I like to complain, ask my wife. If Marvin is busy give LC a try. He was a big part of getting us to come in and take a look. No pressure from him either. As we were signing the paper work it came up that I was in the Army. Marvin took the time to go grab some paperwork and BAM we got a $400 military incentive. Not a $400 discount buy a check for $400! I forgot to mention that MOST of this happened over a hour or a hour and a half AFTER they closed for the evening. It would have been really easy for Marvin to forget about that military discount and get us out the door, but he didn't. We kept 5 or 6 people there, an hour after close, and every single one of them was happy to help us. Thank you, all of you for taking the time to make our first new car purchase a great experience! Even after hours!!!! Like Comment    My wife and I just have a GREAT experience up here at Summit Place Kia. We have been trying to buy/lease a new car for my wife for a month or 2 now. What a difference here. We have been mostly dealing with fox and these guys are NOT fox. We spent 3 or 4 hours at the fox GMC on Alpine and there was no atmosphere there. NO ONE had a smile on their face and in that entire time no one left with a new car. No one. Everyone we met at Summit Place Kia was great to deal with. Marvin was knowledgeable, not high pressure and took the time to answer all of our questions. We had alot. He handled our 2.5 year old daughter very well. She even snuck away and broke a Christmas ball and no one made a big deal. Honestly I can't really complain about a thing and I like to complain, ask my wife. If Marvin is busy give LC a try. He was a big part of getting us to come in and take a look. No pressure from him either. As we were signing the paper work it came up that I was in the Army. Marvin took the time to go grab some paperwork and BAM we got a $400 military incentive. Not a $400 discount buy a check for $400! I forgot to mention that MOST of this happened over a hour or a hour and a half AFTER they closed for the evening. It would have been really easy for Marvin to forget about that military discount and get us out the door, but he didn't. We kept 5 or 6 people there, an hour after close, and every single one of them was happy to help us. Thank you, all of you for taking the time to make our first new car purchase a great experience! Even after hours!!!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

They do not follow up on car inquiries

Reviewed by jim in paw paw miJuly 16, 2020

Called about a car I was interested in. The salesman said he would have to call me back. He never did. Two days later I called again. Talked to another salesperson who told me he would have to call me back which he did telling me the car is not there currently but should be back from the checks and detail work they do prior to putting a car on the lot and that it would be a few days before they get the car. I said fine please call me when i can take for a test drive. He said he definitely would. After a week I sent a text asking about the car again they too said I would be contacted never was. 5 Days later sent another text inquiring about the car. Salesman said it sold Saturday. Thanks alot. This dealership seems like it doesn't want to sell you a car.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Summit Place KIA West

Welcome to the Summit Place Kia West in Grand Rapid. Whether you are looking for a new or used Kia car, truck, or SUV you will find it here. We want to be your "go to" Kia dealer. Our inventory will carry most models, colors and option packages. If we do not have it, we are able to get it for you in a short period of time. We have helped many customers come find the Kia of their dreams!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top