LaFontaine Toyota Kia Hyundai Genesis in Dearborn including address, phone, dealer reviews, directions, a map, inventory and more

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2027 S Telegraph Rd
Dearborn, MI 48124

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Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 4:00pm
Tue 10:00am – 4:00pm
Wed 10:00am – 4:00pm
Thu 10:00am – 4:00pm
Fri 10:00am – 4:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 2:00pm
Tue 8:00am – 2:00pm
Wed 8:00am – 2:00pm
Thu 8:00am – 2:00pm
Fri 8:00am – 2:00pm
Sat Closed

Reviews of LaFontaine Toyota Kia Hyundai Genesis

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

449 out of 461 people said they would recommend this dealer

1 (out of 5)

Poor Customer Service

Reviewed by Christa Dudley in Taylor, MISeptember 23, 2020

I has a service appointment to get my rear windshield wiper replaced on 11 September 2020. Took more than 40 minutes to locate someone in the Service Department and then another hour wait to find out that no one ordered the part for my appointment. As I was finally able to pull into the service department with my vehicle and got out, the service technician immediately picked up the phone to call someone and told me to wait inside as it was "going to be a while". I was also informed that they had the dealership across the street's address and number as my POC information on file. I was assured they would order my part and would call me to schedule a new appointment. This has still not happened as of 23 September. Also, I purchased this vehicle at the beginning of the year and STILL HAVE NOT RECEIVED MY SPARE KEY. My sales representative has told me they do not know where they are and that he would get back to me after talking to the Finance Manager (what she has to do with my spare keys I do not know). I have not heard anything from this person either. Your motto of "The Family Deal" is very misleading unless you actually treat your family in this manner. In that case, I feel bad for your family.

Customer Service 1

Buying Process 4

Quality of Repair N/A

Overall Facilities 2

Maximum rating = 5

1 (out of 5)

This dealership is trash

Reviewed by Kendra Reed in TrentonMarch 11, 2020

I went to this dealership and explained to them how another dealership gave me a raggedy car so I voluntarily repoed the car..here they come giving me another one...I bought this car in June of last year and here it is I spent 3000 dollars in this car..I have took it back thousands of times ...after belle tire other dealerships page Toyota and mechanics told me to take it back they played me. They piece this car together to make seem like it was fixed to get the check. The service manager is very unprofessional he made his mechanics lie and say there was nothing wrong with the car. Now my engine ticking! It had bad struts bad tie rods and bent rims and bad tires. They didn’t want to use the warranty to get new tires I made them. I went through a hollering match with the service Manager because I brought him proof from belle tire the rims were badly bent and the tires were bad. He’s very unprofessional and a liaaarrrr... he rode with me and said he felt the problem then cane back to the shop and said he didn’t tell me that.. I was in total shock he would do that. He told me they wasn’t bent or bad tires so I called belle tire and he told them they lying so they laughed at him and said if he don’t fix it bring it back and they will take care of me for free... that’s when he decide to put only two new rims and tires on my car and not four...so I purchased the other two...cause he refused. And the problem was still there. So I fixed everything...my struts cost 1200 dollars ..after I fixed them I had to get new tires and rims because they were bent and cheap tires who heard of bare tires...never...that cost me 1500...the tie rods cost 250... sway links cost me 100 now my xxxx engine ticking and I keep my car with oil changes...and maintenance. They gave me 3 choices for a car and they told me this was the best one. And I said I can’t drive a stick and one was a stick. They piece my car together just to get the check. At page Toyota the service manager showed me cars I could’ve got just like mine cheaper and low mileage from lafontaine...and newer year. I was pist they took advantage of a person in need and in distress...this car had inconvenienced me so much I’m ready to run it through they door. But I’m getting my paper work together to take them to court to get my money back...I never want another car note again especially used I rather save and buy me a car... never trust them. Even the guy that they told to sale it to me felt bad he not even there anymore...lafontaine is garbage ...maybe if I was a white woman it would’ve been different.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

Service dept

Reviewed by P. Buhl in Lincoln park. Mi.April 17, 2017

Timely sevice job ,friendly , and great perks . Thank you

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About LaFontaine Toyota Kia Hyundai Genesis

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