635 Riverdale St
West Springfield, MA 01089

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Sales: 413-314-2031

Used Cars: 413-306-3606

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Balise Kia

Overall Rating:

4 (out of 5)

88% recommend this dealer

112 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Just Don't buy a Service/Maint Package as I paid just

Reviewed by Poppa from West Springfield, MAOctober 25, 2025

Just Don't buy a Service/Maint Package as I paid just over 3k for a service and maintenance 5 year or 100k, but got charged over 140 dollars for the 15,000 mile service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Contacted Dealership about a used vehicle on a Friday

Reviewed by JJ from Massachusetts October 15, 2025

Contacted Dealership about a used vehicle on a Friday signed agreement with them via email at their request. Travelled 3 hours Saturday morning upon arriving at the Dealership vehicle was sold on Friday. Found out the person negotiating for the dealership was a receptionist and had no business negotiating sales. She also never forwarded me to any sales person during multiple phone call. Totally poor Dealership and no the receptionist keeps contacting us if we are looking for a vehicle. Not a chance after how we were treated.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Balise Kia made the whole process nice and easy.

Reviewed by timcar675August 31, 2025

Balise Kia made the whole process nice and easy. Everything went smoothly and the team was very helpful. Definitely recommend!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Balise Kia

Balise Kia Wants To Help You Capture That Feeling
There's nothing quite like pulling off of the lot in a flashy new Kia. It's something that stays with you for a long time and changes the way you look at your daily driving experiences. Here at Balise Kia we know and appreciate this enduring feeling that driving a Kia can create. We want to capture that feeling and deliver it to you time and time again with the help of our vast lineup of new and pre-owned vehicles. Take the next step towards owning the Kia model you've been daydreaming about for months by stopping into Balise Kia. We can't wait to assist you!

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