Kia
New Car Dealership in Lowell, MA
Overall Rating
4.5/5
Read dealer reviews
If you're in the market for a new or used car, you've come to the right place. The staff at Gervais Kia is committed to helping you find the right vehicle for your needs. What's more, they're also dedicated to helping you maintain it long after you drive it home for the first time.
Our certified mechanics know how to keep your new Kia fine tuned and safe. So if you are in Lowell or the surrounding area, check out Gervais Kia!
Gervais Kia Reviews
Overall Rating
4.5/5
48 out of 55 people recommended this dealer
Poor service department
Reviewed by Sad Sorrento
in Lowell Ma.
January 05, 2021
Worst repair shop in New England. Drove car in with a misfire. Car was there for 6 months. The work which they did to the motor made it inoperable. Got back a car which had to be towed and junked. Did nothing at all to help with a replacement vehicle. Would not recommend getting any service done here.
My baby could have been seriously injured
Reviewed by Momof1
in Lowell, MA
December 31, 2018
Following a routine service and recall repair, when I went to bring my baby to daycare next I found that my baby’s car seat base had been uninstalled but was put in place so that it was not immediately obvious that it was no longer connected to the car. I only realized because after putting my son in the car, I happened to push sideways on the base accidentally and it moved when it shouldn’t have. Upon closer inspection there were also footprints all over the back seat indicating an attempt to uninstall the base by force. I do not understand why the base needed to be removed at any point during the service, and trying to force it out without using the buttons could have damaged it. Most importantly, not informing me of this put my child at serious risk! This was an incredibly dangerous action and I will not be returning to this service center. I will not do business with anyone who puts my child in danger.
Nice low-pressure experience!
Reviewed by Lisa
in Billerica, MA
February 01, 2017
I started searching for a new compact SUV nearly 3 months ago, and Gervais Kia was my first stop. I test drove a Kia Sportage at that time and found out more about it from Danny, a new sales staff member. He was unfailingly polite in answering my questions even though I was not ready to buy. Many weeks later, after researching and test driving four other brands, I went back to Kia (after a couple of more visits in between) to buy the very first model I test drove. Throughout the process, Danny was extremely patient with my questions and indecisiveness! I was able to wait until the trim level I wanted, with the upgrade packages and color I wanted, was available, and I feel I paid a fair price. I am already in love with my "Pacific Blue" 2017 Kia Sportage with the Premium and Tech Packages and am looking forward to many happy years of driving!
