LEV KIA of Framingham

Lost my key fob and I had to get a new one. Service was fine and well done. Activated my new fob and the Security Alarm.

I visited Lev Kia in search of a new car. Upon entering the dealership and being greeted by a salesperson, I had the opportunity to test drive a car. I was adamant that it was still early in my search, and I would *not* be making any purchase decision at this visit, and that I would return once if finished my due diligence. I drove a Kia EV, and had a couple of questions when I returned from my test drive. The sales person transitioned to immediately wanting to close the sale. When I reminded him that I was not signing any agreement at this visit (I was still researching the car.), my salesman said "ok" and immediately started browsing on his computer, and it was clear to me that he had no interest in anything *but* closing a sale. In the week that followed, there was no follow up, no "thanks for visiting our dealership, no reaching out to see if I had any follow up questions. While this dealership's location was convenient, I felt disrespected. I saw no other salespeople or manager nearby, and would not purchase/lease a car from the salesman I met, so my search continued, and I found a car at another Kia dealership, further away from my home.

From the moment we walked in the door we were in good hands. We were directed to a salesman, Josh, who was extremely helpful and knowledgeable, and also a good listener. We wound up test driving and buying a Kia Sorent plug-in hybrid and we are delighted with the car and the dealership.