Herb Chambers Kia

The dealership provided no timelines for the Kia repair and I had to call multiple times to get updates. Customer service could have been much better.

I normally don’t leave negative reviews, but my experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a $40,000 car. But once the documents were signed, everything changed. The customer service became the worst I have ever experienced. I asked for an Uber due to an urgent personal situation so I could pick up my car, and they refused to help in any way even after spending such a large amount of money. I also clearly explained that I could only come after 6–7 PM due to personal issues, and instead of supporting me, it became a huge and unnecessary problem. To make it worse, they never completed the car inspection. I am now driving a car without inspection, and I have to go to a Kia dealership myself to fix their mistake something that takes time I simply don’t have. I asked if they could at least offer a small courtesy, like an oil change or any type of customer care gesture, and they gave me absolutely nothing. The moment the sale was secured, the professionalism disappeared. This dealership does not value customers after the signature is on the paper. I do not recommend this place to anyone.

Truly Exceptional Service for my Oil Change I recently visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change was done quickly and without a hitch. However, I am always pleased with the extra touch, they washed and vacuumed my car! Finding the car spic and span was a nice bonus and shows they value their customers. Thank you to the entire team for your efficiency and attention to detail. I highly recommend this KIA dealership for service.