Herb Chambers Kia

I waited almost a year before writing a review, so I could see how the "service after the sale" worked out. Both Julian and Diego have been extremely responsive regarding some minor concerns and a warranty issue with my new Sportage. Today was my first service appointment and everybody was friendly, efficient and no pressure. Thank you again!

The dealership provided no timelines for the Kia repair and I had to call multiple times to get updates. Customer service could have been much better.

I normally don’t leave negative reviews, but my experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a $40,000 car. But once the documents were signed, everything changed. The customer service became the worst I have ever experienced. I asked for an Uber due to an urgent personal situation so I could pick up my car, and they refused to help in any way even after spending such a large amount of money. I also clearly explained that I could only come after 6–7 PM due to personal issues, and instead of supporting me, it became a huge and unnecessary problem. To make it worse, they never completed the car inspection. I am now driving a car without inspection, and I have to go to a Kia dealership myself to fix their mistake something that takes time I simply don’t have. I asked if they could at least offer a small courtesy, like an oil change or any type of customer care gesture, and they gave me absolutely nothing. The moment the sale was secured, the professionalism disappeared. This dealership does not value customers after the signature is on the paper. I do not recommend this place to anyone.