Buchanan Kia

Buchanan Kia and Theresa were just great . I bought a used Ford Explorer from them , came in today for paper work . Theresa and Ethan were just great , she explained everything to me ,showed me how to use all the bells and whistles , even synced up my phone . Thanks for a great car buying experience . Jim Spangler 7/23/2025

I suspect this dealership uses bait and switch tactics with their cars to gain your interest. Example they posted a Kia EV9 as a Land trim package. When we Took time out of our day to actually go and see it. It was the lower end wind model, and the price was correct for that model, but for not the land. I immediately noticed it and pointed out that what was listed on their website was not reflective of what was on the sticker. “Oh geez I don’t know how that happened” was the response. Two weeks later and they still haven’t fixed it. Not only that they just got in another one and have done the same exact thing. Baiting you in with a low price only to find out it’s a lesser model. I bet they sit around all day, wondering why nobody wants to go and interact with a car dealership these days.

I brought my car in for regular oil change and tire rotation, and met the new Service Manager, Andrew. He was more than prompt on opening up on time, kept me informed when his 2nd tech was running late, showed me my air filter because he thought it should be changed and went over my entire list of what they did to my car with me. Most of all, he was polite, respectful and an excellent new Service Manager!