9610 Reisterstown Rd
Owings Mills, MD 21117
Sales: 443-898-9751
Used Cars: 443-213-0519
Sales Department
Sun | Closed |
Mon | 9:00am – 9:00pm |
Tue | 9:00am – 9:00pm |
Wed | 9:00am – 9:00pm |
Thu | 9:00am – 9:00pm |
Fri | 9:00am – 9:00pm |
Sat | 9:00am – 7:00pm |
Service Department
Sun | Closed |
Mon | 7:00am – 7:00pm |
Tue | 7:00am – 7:00pm |
Wed | 7:00am – 7:00pm |
Thu | 7:00am – 7:00pm |
Fri | 7:00am – 7:00pm |
Sat | 8:00am – 4:00pm |
See all dealerships near Owings Mills, MD that carry Kia
Overall Rating:
3.4 (out of 5)
82% recommend this dealer
206 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great Service!
Prompt courteous and efficient service. In and out within an hour. My only issue is that the service is no longer offered and I thought it was a perk for the 2023 cars.
Dealer Response
Britton, we appreciate your feedback about the efficient service at Koons Kia of Owings Mills. We're sorry to learn about any confusion regarding our services for 2023 models and will look into this matter further. Thanks for bringing it to our attention!
Maximum rating = 5
Customer Service Lacking
The salesperson was nice enough. However, I have not heard back from the salesperson for over two months despite repeated attempts to reach. Two months, and I still do not have proper tags. They have a great admin person in Shirley who is assisting with that. She should be in sales. Responsive and empathetic. Two key qualities to life. After purchasing the vehicle, I couldn't get it for several days, so they could dress it up, prepare it for delivery, remove stickers, clean it up, etc. No big deal. I got the car, and when we looked inside, there were stickers and residue that needed to be removed everywhere. It doesn't sound like a big deal, but when you spend that much on a vehicle, and they tell you you can't pick it up sooner so they can remove said stickers, that makes it a problem! I spent days and weeks finding removable decals, etc., that should have been taken care of earlier. On top of that, I have reached out to Kevin several times about missing a part, only to get crickets. I will reach out to management now, but we were easy buyers. Same-day buyer and in/out within a couple of hours. It would be nice if they pretended we existed.
Dealer Response
Bradley, I'm sorry to read about your experience. It's important that our customers feel valued and heard at all times, so it's disappointing to learn we've fallen short in this regard. We certainly don't want you to feel like you're being ignored or forgotten after the sale is complete. Let me step in here and help get things back on track for you - please reach out directly when convenient for a chat about these issues with your vehicle and tags. Thank you, Ron Howard - General Manager - 443-471-2750
Maximum rating = 5
I received a promo in the mail for $65 for oil change and
I received a promo in the mail for $65 for oil change and checking systems on my car. Short story...$ 65 turned into $130. Service rep was apologetic and understood this was very misleading. Not going to create a hassle for myself over this. I am in the market for a new car. I would have paid the $130 without bad feelings in the first place! I like the Kia line but would travel far and wide to buy one but not from this dealership.
Dealer Response
Larry, I'm sorry to learn about your recent experience with us. It's never our intention to mislead anyone, and we understand how this could be frustrating for you. We'd like the opportunity to make things right and discuss any concerns further if you're open to it. Please reach out at your earliest convenience. Ron Howard - General Manager - 443-471-2750
Maximum rating = 5
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