Koons Kia Owings Mills

I bought a Kia Sportage PHEV in 2023 from Koons Kia of Owings Mills and part of the purchase included a 5-year maintenance plan offered by Power Protect. At the time the finance manager clearly said that this plan was accepted at all Kia dealerships and they can just look it up in their database when I take my car in for service. Fast forward to today (Saturday, October 18, 2025) and I took my car in for standard service at a different dealership (Ourisman Kia of Catonsville) and the clerk said that in the database it was showing that I didn't have any active maintenance plans (he even showed me the screen). I called Koons Kia and they claimed that their finance manager was out and that I'd have to call back on Monday to work it out. The Ourisman Kia clerk called xxxxxxxx on that as there is no way a dealership can sell cars without a finance manager on duty so he called Koons Kia and put the call on speakerphone so I could listen in. The sales clerk claimed that his sales manager said that they were too busy and nothing will be done until Monday and it doesn't matter how many times we call they won't answer the phone. After I got home and found my purchase documents I sent a photo of the documents to the clerk that was helping me at Ourisman Kia and he said that the Power Protect maintenance plan is not the standard plan recognized by the Kia dealerships and most likely is only recognized by Koon's. So basically I was flat-out lied to and cheated out of a lot of money by Koons Kia and they are literally too busy to care.

So back on June 24th after months of trying to get my engine fixed under warranty and after all paperwork was established i decided to give koons kia of Owings Mills another chance with the new manager, it's now October 6th I was informed that a new engine was installed back in August, under good will at first it wasn't a problem until I spoke with the supervisor today and found out something that was concerning my wire harness is not working because of the oil that got into it now because the new engine was approved under goodwill there having a problem getting it approved meanwhile im without my kia telluride I asked for a bigger loner they don't have any no time frame until they finish, I have had a kia seleto for 3 1/2 months however they did have my truck for 42 days without doing any work so no it's been since January when I first started this process it's now October 6th, and to make matters worse koons 3of Owings Mills can't explain to me even after work is preformed if my year 100,000 warranty will still be in effect because of the goodwill engine replacement, I really want to work with koons kia of Owings Mills however mangers want to talk down to you i don't think nobody wants that kind of service, PLEASE FINISH THE WORK THATS COVERED UNDER WARRANTY I would say in a reasonable time but 9 months were past that HELP

Andres was very nice tow work with. My car was ready when he said it would be.