DARCARS Ford Kia Lanham in Lanham including address, phone, dealer reviews, directions, a map, inventory and more

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9020 Lanham Severn Rd
Lanham, MD 20706

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Sales: 301-850-1192

Used Cars: 301-909-7939

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00am
Tue 7:00am – 7:00am
Wed 7:00am – 7:00am
Thu 7:00am – 7:00am
Fri 7:00am – 7:00am
Sat 8:00am – 4:00pm

Reviews of DARCARS Ford Kia Lanham

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

81 out of 99 people said they would recommend this dealer

5 (out of 5)

Outstanding Customer Service in Service Dept.

Reviewed by Shelley Gilbert in LaurelMay 08, 2021

I rcvd excellent customer service. After a recent hospitalization, to receive the level of empathy from Carlos was comforting, although I was experiencing pain and discomfort as I sat waiting for my vehicle to be serviced. Carlos constantly checked on me. It reminded me of how I would constantly check on my patients, as a frontline worker. Even his voice sounded different, There was an added layer of concern and I might add that he always established eye contact, and he waited for a response. All I can say is that Carlos's full demeanor impacted me tremendously. People may not always remember what you do or say...but they WILL remember how you make/made you feel. Carlos is an asset to Darcars, I sure hope you all make him feel he's a valuable employèe.

Customer Service 5

Buying Process 4

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

2 (out of 5)

Horrible Sales Rep Con Man

Reviewed by Cheryl Brown Blair in WashingtonFebruary 23, 2021

My experience was horrible. The sales associate Alex is a con man and rushed to sell us a car that was lacking in lots of things

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Awesome Experience!

Reviewed by ecmar123 in Clarksville, MDJune 10, 2012

I recently purchased a 2013 Kia Sorento from the DARCARS Ford Kia Dealership in Lanham, MD. There are Kia dealerships that are closer to my home, but based on various recommendations from friends, I decided to check out DARCARS in Lanham. I certainly am glad that I did. This was a great car buying experience! The team at DARCARS is excellent...very knowledgeable and helpful, friendly and professional....probably one of the best sales teams I have come in contact with. Mike in sales is fantastic. He took his time to explain all of the features in my new Sorento and truly made this an enjoyable experience, which is not always the case at other dealerships. My Kia is great...absolutely love the car and so happy I made the decision to buy a Kia. Very well made car, great features and the warranty is definitely an added bonus.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About DARCARS Ford Kia Lanham

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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