Ourisman Kia of Catonsville

Great job at answering every question that I had and being on point with everything that I needed

If you are in the market for a used car, RUN...AWAY from this dealership. Initially gave 5 STARS, 2 mons later...HERE WE ARE!!! I have had numerous problems with this purchase, and the issues persist. I bought the car on a Sunday and was told the car needed new tires. Well, apparently, that's not all it needed. They delivered the car to me on Wednesday, and 3 weeks later, the car had hesitated when trying to pick up speed, then blew out a wall of black smoke like I was in a stunt car. I called, made an appointment, and requested a loaner. When I arrived at 7:30 am, I was told they don't have loaners. I waited for my car for 7 hours, only to be sent home with a rental car anyway. I missed an entire day of work because of the deteriorating car they sold me. I was rushed to bring the rental back and picked up my car. Exactly 2 weeks later, the same issue occurred. I contacted the salesman who sold me the car, and he provided me with the service center's contact number. I called, not only did no one answer, but the voicemail was full so that I couldn't leave a message. I tried several times, but then asked the salesman to call because I was at work and couldn't continue to play phone tag. He told me I had an appointment for the next morning. I arrived and was greeted by the service desk, who informed me that I was not in the system for an appointment. I was told to have a seat. Two hours later, I approached the manager and told him about my experience. He apologized, saying he would speak to the service manager on my behalf. I spent another hour there and was promised that my car would not smoke again, but the service manager wanted me to come back the following week to check on the car. I went back, had to wait several hours, but at least my salesman offered me breakfast after seeing that I was there for a 3rd time. Mind you, this dealership is an hour out each way, so every time I have to go back, it is a 2-hour drive, and guess what? My car started smoking again, just 2 weeks after my last visit. Every department in this dealership needs retraining. No one is thoroughly following through with their jobs. Ex. Someone thought it would be nice and convenient to have tables with charging ports in the lobby, but did not take into account where the tables would be placed. Even after placing the tables on a floor with no source of power, no one thought, 'Maybe we should send these back.' They don’t even do right by their employees. On my second visit there, the poor girl at the desk was supposed to receive her check that day, Friday, but was told that the person that is supposed to sign it would not be in. She asked if she could come on her off day, Saturday, to pick it up and was told no. She said this sure puts me in a financial bind. How did I hear all of this, they were yelling to each other from his desk to the service counter, instead of walking over or calling her to his desk, smh. Another example is that my tags were supposed to be transferred; I received a call to come pick up my tags. I told the tag lady that I already had my old tags and they were to be transferred. She said, 'Okay, I will send these back.' I received a call 2 weeks later telling me my tags were ready. I just accepted the tags in order to eliminate further frustration. Sadly, my dealings with this place are not over…At this point, they should give me a new car. Oh, and I traded my car in on 8/4/25, they didnt pay it off until 9/15/25 after several calls.

We bought a KIA K5 in August and we had a great experience. 5.0. But I need to drop a star, as it took over a month for the dealership to pay off are loan. Which caused some other issues. So instead of a 5 star rating I need to drop it to a 4 star rating. Sorry. 😢 Kevin from Pennsylvania