Jones Kia and Used Cars in Fallston including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2001 Belair Rd
Fallston, MD 21047

Get Directions

Sales: 410-670-7135

Used Cars: 410-670-7190

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 4:00pm

Reviews of Jones Kia and Used Cars

Overall Rating:

4 (out of 5)

73% recommend this dealer

171 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I just purchased the 2023 Kia sportage a few weeks ago.

Reviewed by BabsJuly 19, 2022

I just purchased the 2023 Kia sportage a few weeks ago. I must say the Salesman was above and beyond gracious, Vance Major has a wonderful and pleasant personality. Vance answered all my questions and he listened to all my needs and concerns in reference to the purchase of this car, which I totally love. The process was the quickest I have ever experienced in buying a car. Thank you soooo much Vance, I will definately purchase my next vehicle through. Thanks for everything!!!!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Babs! Thank you so much for this awesome review! We love knowing that you had a great experience with Vance! Enjoy your new 2023 Sportage! Welcome to the Jones family!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Jones Kia in Belair assisted me with an Electrical issue.

Reviewed by RiverKiaJune 27, 2022

Jones Kia in Belair assisted me with an Electrical issue. Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to them. I had gone to several garages in my new area; and did not fell confident they could locate my problem. Tyler in the Service Shop was extremely helpful and spoke to me for several days until, I had decided to have the car towed to them. I called several days in a row to coordinate and discuss my options. Tyler was always available, friendly and went out of his way to work with my situation. After the car was towed, Tyler stayed in touch and spent time going over what had been tested and what my options were. Tyler and the Service Shop staff went out of their way to make me feel comfortable and confident about what they were checking and the service they were going to provide. I had to leave the car there for a few days after the work was done. Tyler and the Kia staff made me feel assured this was not a problem and not to worry. They stayed in touch and worked around my schedule to pick up the car. Jones Kia staff did a wonderful job and made a very stressful situation I had regarding my car not stressful. Other garages I had gone to, did not work with me on a personal level. The service was outstanding and Tyler particularly was awesome. It was a great experience.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for this awesome review! We love knowing that you were taken care of here at Jones Kia! We will be sure to pass the praise along to Tyler and the service team! Thank you again!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Currently my 2018 Kia Soul plus ahs been sitting at this

Reviewed by VfortMay 23, 2022

Currently my 2018 Kia Soul plus ahs been sitting at this dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 miles on it with a 100,00 mile power train warranty. After, i dropped the car off for the entire week I was told that the service person assigned to my vehicle was out for three days and would not get back to me til Friday 5/20/22. On Friday, I was asked to provide my service receipts which I have done. I was also told that Jones would provide a no charge rental to me. However, when I arrived to pick it up after turning in the rental that cost me $700.00 I was told they had not heard from Kia and would have to pay for it. I then had no vehicle and had to pay to Uber home. This is a nightmare. Today I am seeking legal counsel!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for reaching out to us about your current situation with us! Our Customer Relations Manager, Eric, would like to see what he can do for this situation. If you would, please email your contact information to feedback@jonesjunction.com and he will be able to get in contact with you!

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jones Kia and Used Cars

Jones Junction Auto Group has been serving Maryland since 1917. Mr. Vernon Jones started out selling Studebakers in Conowingo Maryland with his father C.M. Jones and soon decided to purchase the family business with his wife Catherine in 1950.
From then on the dealership began to expand with the acquisition of Plymouth Nissan and Honda Motorcycles in 1963 and then again with the addition of Chrysler Toyota and GMC franchises in 1966. Due to the increased business the Jones family outgrew their facilities on North Bond Street and 305 Baltimore Pike landing them at our current location on Belair Road.

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