Jones Kia and Used Cars

I just purchased the 2023 Kia sportage a few weeks ago. I must say the Salesman was above and beyond gracious, Vance Major has a wonderful and pleasant personality. Vance answered all my questions and he listened to all my needs and concerns in reference to the purchase of this car, which I totally love. The process was the quickest I have ever experienced in buying a car. Thank you soooo much Vance, I will definately purchase my next vehicle through. Thanks for everything!!!!

Jones Kia in Belair assisted me with an Electrical issue. Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to them. I had gone to several garages in my new area; and did not fell confident they could locate my problem. Tyler in the Service Shop was extremely helpful and spoke to me for several days until, I had decided to have the car towed to them. I called several days in a row to coordinate and discuss my options. Tyler was always available, friendly and went out of his way to work with my situation. After the car was towed, Tyler stayed in touch and spent time going over what had been tested and what my options were. Tyler and the Service Shop staff went out of their way to make me feel comfortable and confident about what they were checking and the service they were going to provide. I had to leave the car there for a few days after the work was done. Tyler and the Kia staff made me feel assured this was not a problem and not to worry. They stayed in touch and worked around my schedule to pick up the car. Jones Kia staff did a wonderful job and made a very stressful situation I had regarding my car not stressful. Other garages I had gone to, did not work with me on a personal level. The service was outstanding and Tyler particularly was awesome. It was a great experience.

Currently my 2018 Kia Soul plus ahs been sitting at this dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 miles on it with a 100,00 mile power train warranty. After, i dropped the car off for the entire week I was told that the service person assigned to my vehicle was out for three days and would not get back to me til Friday 5/20/22. On Friday, I was asked to provide my service receipts which I have done. I was also told that Jones would provide a no charge rental to me. However, when I arrived to pick it up after turning in the rental that cost me $700.00 I was told they had not heard from Kia and would have to pay for it. I then had no vehicle and had to pay to Uber home. This is a nightmare. Today I am seeking legal counsel!!