Shawnee Mission KIA

The sales person, River, was awesome! I got my dream car, at a great price!

The staff, especially Dennis Hitt, was so helpful. Funny that he suggested a car he thought we would like at the very beginning. Instead of listening, we had to find out for ourselves and spent a ton of Dennis' time considering other cars. In the end, Dennis was right. We bought the car he originally suggested! I appreciate Dennis for being so patient and knowledgable.

***EDITED*** Since posting the review below, my issue has more or less been resolved. A general sales manager named Chad, who was very professional and receptive, reached out to remedy my problem. I still wasn't given any explanation as to why Liz couldn't be bothered to communicate with me, however I do understand why it was taking longer to receive my military rebate. I also just got my rebate in the mail today. So, therefore, I am keeping my word and updating my review to reflect my experience, and changing my previous 1 star review to 3 stars. ***Original Review*** Seriously, what an awful business. Or more specifically, what an awful sales manager. Just bought a brand new 2023 Kia Seltos SX April 6th, and somehow, they've already managed to top my list of horrible business transactions. When I purchased my new vehicle I had asked about their military discount. I was told that it is $300 off the purchase of the vehicle. I had my VA card on me, which is normally good enough in any other setting, however they said that they would need a copy of my DD214. Of course I didn't have it on me at the time, so I brought it in with me when I went to pick up my vehicle the next day. That's when I met their sales manager, Liz Rebollar. She assured me that she is the one that submits the paperwork for the military discount, and that I should be getting a check in the mail for the $300 rebate in 2 weeks or so. After a month of not getting that check in the mail, I called Liz to check the status of the payment. She acted like she was looking something up, and just said that it didn't look like it had been paid out yet (obviously, that's why I called) and that she would look into it and call me back. A week later, still hadn't heard from Liz, so left a message with someone that answered the phone, who said they would have her call me back. With still no response 3 days later, I called again, and left a voicemail in the morning. About 8 hours later called again, and got a receptionist who said that she was available and to hold just a moment. Then I heard him tell her that "it's for you", and then it just went to voicemail. After that, every time I called I couldn't get anyone on the phone, only a voicemail. Pretty sure they see my number on the caller ID and just decide that they're not going to answer the phone. As someone that has worked in customer service their entire life, it's quite stunning to see a manager this incompetent at her job. Seriously need to work on communication skills if you can't be bothered to pick up a phone for a week and a half. I wonder if anyone gets the military discount, or if they all just pocket it, and then ignore all of the veterans attempts to get their incentive. Seriously shady business practices, especially if you treat military this way. I'll only amend this review if I actually get my $300, and can speak to a competent manager.