Michigan City Kia

🚫Buyer Beware – Dishonest Dealership Practices 🚫 We purchased a 2022 Kia Sorento X-Line SX Prestige AWD, the top-of-the-line trim, specifically because it was supposed to include the safety feature of adaptive cruise control. This was one of our highest priority safety features, and our salesperson knew it. In fact, they even tried to push us toward another Sorento of the same year and price but with a lower trim level. We declined because we wanted the safety of the adaptive cruise control. What they failed to disclose was that the adaptive cruise control on the vehicle they sold us does not work due to undisclosed damage to the vehicle. We signed the contract “As Is,” but that does not excuse the fact that we were misled and lied to. We made our decision based on false information, and the dealership has refused to make it right. Now we are stuck with a vehicle missing a critical feature we were promised, and the repair will cost over $2,000 out of pocket. The dealership’s refusal to take responsibility shows a complete lack of integrity and customer care. ⚠️ Our warning to other buyers: • Do not trust what this dealership tells you. • Get every feature verified before signing. • Be prepared for them to hide behind “As Is” language instead of standing behind their product. We feel deceived, disappointed, and taken advantage of. This experience has destroyed our trust in this dealership, and we will never purchase from them again. You shouldn't either!

Had a great buying experience. I knew exactly what I wanted and the salesperson brought up the perfect car first time. He could have been a little more knowledgeable regarding all the fancy bells and whistles on that particular model but it didn't interfere with my experience. I paid exactly what the price we talked about was and their finance person was great, helping me explore other options thatn their packages. I love my car and love the dealership. I have even had my car in for it's first routine service and they were great as well!

This dealership has VERY MISLEADING PRACTICES. The prices are TEASER prices to get you in only. Once your there they tack on 5k in made up packages and fees instead of just being honest about the price in the listing. I called 1st and was told it was available. Get there test drive it and they still say its available but someone called from out of town and is willing to pay those CUSHION prices they built in for packages you didn't ask for and don't need on top of an extra 1,000 dealer fee, taxes etc. They basically said even though I drove 1 hour there ready to purchase if I didn't want to pay for the OPTIONAL 2k cushion package then they were going to wait and try and sell it to the other people on the phone. I noticed in a prior reviews this seems to be how they do business. CANT TRUST people like this to be honest. Look elsewhere.