4500 E 96th Street
Indianapolis, IN 46240

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Sales: 888-237-5104

Used Cars: 888-253-5536

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Napleton Kia of Carmel

Overall Rating:

3.6 (out of 5)

82% recommend this dealer

450 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

10/10 would highly recommend.

Reviewed by Chris B. from Westfield, INOctober 31, 2025

10/10 would highly recommend. Cory and the service team are awesome! They also take the time to explain any recommended services and give me the best deal possible!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Chris, thank you for your support! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Maximum rating = 5

5.0 (out of 5)

Ethan Frederick was my sales person.

Reviewed by Keith D. Irby from Indianapolis, In.August 04, 2025

Ethan Frederick was my sales person. He worked real hard to make sure that I got the deal to fit my budget and get the vehicle I wanted. He also explained all the features of the vehicle I bought.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Keith, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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Maximum rating = 5

5.0 (out of 5)

Owen was awesome!

Reviewed by Julie from Carmel, Indiana July 23, 2025

Owen was awesome!!! However, I was screwed over by Robbie with the Assurance plan...a crook..Again sales person 100% fantastic!!! It went south when visited this guy who sold Assurant package . What he did was very crooked in so many ways!!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Julie, we really appreciate your feedback! We'd like the opportunity to discuss this with you. Please reach out to us at (317) 251-1441 at your earliest convenience to discuss how we can turn your experience into a positive one.

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Maximum rating = 5

About Napleton Kia of Carmel

Today the Ed Napleton Family operates more than 75 franchises in six states. Taking pride in helping each community they live and work in the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.

The Ed Napleton Auto Group acquired Kia of Fishers Kia of Carmel Hyundai of Carmel Maserati of Indianapolis and Alfa Romeo FIAT of Indianapolis on October 3 2017. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the Indianapolis area. Kia of Fishers Kia of Carmel Hyundai of Carmel Maserati of Indianapolis and Alfa Romeo FIAT of Indianapolis proudly continue to service the many cities in or near Marion Hamilton and Boones counties including: Indianapolis Fishers Carmel Noblesville Westfield Meridan Hills Lawrence Zionsville and Anderson. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.

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