Community Kia of Bloomington

Our brand new Kia Sportage Hybrid left us stranded after 1100 miles. We had contacted the service department expressing our concerns with our new vehicle and was told to “keep driving it unless you get a warning light”. Needless to say, we never got any warning light. The vehicle completely stopped working at 5am on our way to work, leaving us stranded with no headlights, taillights, or emergency flashers! We set in the roadway for more than 2 hours waiting on a flatbed to arrive after using Kia Connect for assistance. After getting the vehicle towed to the dealership, customer service was terrible! There was no communication unless we called, phone calls were not returned, and our $2200 paint protection warranty was voided, due to the vehicle being washed with chemicals, against our wishes. When expressing our concerns about the paint warranty, the service manager literally told us “not my problem”! When picking up our vehicle, we were informed that the vehicle’s intercooler tube come off, causing the issues that we had called about weeks before the vehicle left us stranded. When we asked about possible engine damage from driving the vehicle over 700 miles with the issue, the service manager told us “Kia has a great warranty and will replace the engine if so”. I have filed a complaint with Kia Care. It has been almost 2 weeks, the only response we have gotten from Kia Care was an email stating that our case was being escalated, leaving us to believe that customer service at Kia is not a priority. We purchased the Kia believing in the quality, dependability, and customer service that the brand promotes. This experience has deeply shaken that belief!

On May 17th we were traveling and our Kia Sorento cruise quit working. We headed to the nearest Kia dealership to have it analyzed to determine the cause. Your dealership was closest. By the time we arrived the cruise had started working again. Your staff worked us in, knowing we were traveling, and went on a test drive with us to see if the cruise would malfunction again but it did not. They said it must be malfunctioning to be able to find the cause. They apologized. for being unable to help. The young man who drove with us was wonderful, and answered a few questions I had about the steering! When we were ready to leave, the office staff said their was no charge. I was dumfounded. What a pleasure to work with your service department. We were very impressed. Thank you to all of them.

Very helpful and super nice!! Did awesome job!! Give them a call if you need any work done or want to buy a Kia!! They are awesome vehicles!!