McGrath Arlington Kia in Palatine including address, phone, dealer reviews, directions, a map, inventory and more

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1400 E Dundee Rd
Palatine, IL 60074

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Sales: 847-348-8886

Used Cars: 847-348-8829

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of McGrath Arlington Kia

Overall Rating:

3.8 (out of 5)

71% recommend this dealer

552 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer Experience

Reviewed by Nancy from Midlothian IlJuly 17, 2022

Great customer service, Vince was great with helping and Cody from financial was also very helpful. Would definitely recommend to any one looking to purchase a car.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

I attempted to buy a car from this place, and it was

Reviewed by TMJuly 09, 2022

I attempted to buy a car from this place, and it was astonishing how they attempted take advantage of the customer. I am well aware that because of the shortage of cars, dealers have all the control regarding price. I was working on purchasing a used car, I had negotiated an end of month price, knowing it had to be done that day. It was a net of $2,500 including my trade in. I could not consummate the sale that day. The car was still available the next week. Same list price of 16K. I went through the final checks on the vehicle and sat down with a sales person to get their price, while the ever elusive sales manager who had all the control was stashed away in some other room. I realized that I was going to pay more than the $2,500 we had the previous week. When they came back with their offer, they had added 25% to the advertised price, through a maintenance plan, a $500 administrative fee and a “newly” conceived electric vehicle certification charge of $1,495. This ghost fee didn’t exist the week before. They also changed my trade in value, which was their prerogative. The $2,500 out the door price was close to $10K. Now all of this was of course negotiable, but I would rather give my money to people who respect the customer and not try to fleece them. And of course I got the “well what is it going to take” to make a deal. A little respect for my intelligence would have been a good start. This was a perfect example of why some car dealerships have very little credibility. And now this dealer has worked hard to gain zero credibility with me. Carvana and Carmax are clear on what you will pay and what you will receive for your trade in, with a return policy in place. They have clear pricing and no games.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 4

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Saw they had a vehicle on their website advertised with a

Reviewed by Ted RJuly 06, 2022

Saw they had a vehicle on their website advertised with a decent price. I spent some time texting back and forth with the internet manager, and when I asked what the out the door price(OTD) would be, I was put in contact with a salesman. The car was listed on their site for under $25k. The salesman quoted me an OTD of over $32k!. I asked why such a high OTD price and I was told that price included their "protection package" and KIA certified warranty. I told them I didn't want the "protection package" nor the KIA certified warranty(the website says the car is KIA CPO "eligible" whatever that means). The salesman told me that without the protection package, the OTD price was still over $30k. I asked what the price then would be without the KIA certified warranty and I was told they cant remove that from the car. I then asked, if they cant remove it, why are they advertising the car for under $25k rather than the +30k I was quoted. The salesman told me that's because the KIA certified warranty is a "separate" charge. This is shady car dealership tactics at its finest. Folks please educate yourself about these kinds of practices some dealerships will use on unsuspecting people. Check out sites like Youtube or join YAA to educate yourself. Fortunately the FTC just proposed legislation to outlaw such shady tactics. Shame on you McGrath Arlington Kia.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About McGrath Arlington Kia

As a premier Illinois Kia dealer we have a huge selection of new and used vehicles from which to choose. McGrath Arlington Kia online and offline customers enjoy vehicle specials every day. We offer Kia service & parts an online inventory and outstanding financing options making McGrath Arlington Kia a preferred dealer serving Palatine Arlington Heights Schaumburg Libertyville McHenry Buffalo Grove Rolling Meadows Wheeling Prospect Heights Mt Prospect Deer Park Elgin Barrington Hoffman Estates Evanston Lincolnwood Antioch Waukegan and Long Grove area Kia buyers. Ready to set up a test drive? Visit our Arlington Heights area Kia dealership in Palatine IL today!

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