Ed Napleton Acura Kia in Elmhurst including address, phone, dealer reviews, directions, a map, inventory and more

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745 W Lake St
Elmhurst, IL 60126

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Sales: 866-465-8390

Used Cars: 866-984-4667

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 7:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 7:00pm

Reviews of Ed Napleton Acura Kia

Overall Rating:

4.1 (out of 5)

77% recommend this dealer

571 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Definitely, that is not my family

Reviewed by Dmitrii from Oak Park, ILJuly 19, 2022

They say "We will treat you like family". We found a car at the dealership for one price. When we got there and did a test drive they told me that the price was actually higher by almost $4k. They just excluded prices of packages that were inseparable. So there was no way to buy the car for the price they published. Additionally, they offer me for my car 30% below the market. Just left the place. Nobody wants to have a family like that. IMHO.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Dmitrii, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better.

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Outstanding Customer Service

Reviewed by Juli from ILJuly 04, 2022

Purchased a Brand New Acura! Thank you Ed Napleton Acura for making it happen! Outstanding customer service from the moment I walked in and left!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We're glad to hear our Staff took such great care of you, Juli! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-914-4300 ext 2339-2378 angela.rivera@napleton.com

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

PRICE GOUGING

Reviewed by No name from Chicago ILJuly 03, 2022

WARNING: PRICE GOUGING Please look elsewhere, this is an incredibly unfair business practice. Do not be tricked into thinking a market adjustment is 1/3 of a vehicles cost. If you negotiate down with them on a market adjustment you’re still not actually getting a deal. Call around your area and find dealers who are offering actual MSRP. Profit is still made even below MSRP remember that.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Ed Napleton Acura Kia

Ed Napleton's Acura and Kia of Elmhurst in Elmhurst IL is the place to find the best and most affordable new Kias Acuras and used cars in the Chicagoland area. Family-owned and in business for over 50 years with 64 franchises across five states Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day.

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