745 W Lake St
Elmhurst, IL 60126

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Sales: 866-465-8390

Used Cars: 866-984-4667

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Ed Napleton Acura Kia

Overall Rating:

3.5 (out of 5)

81% recommend this dealer

1421 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Made an email offer for the SUV 12/29 and followed up

Reviewed by Archie from Woodridge, ILJanuary 03, 2026

Made an email offer for the SUV 12/29 and followed up twice. I've yet to hear from anyone at the dealship as of 1/3/26

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Archie, we are so disappointed to learn of this situation you have described. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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Maximum rating = 5

1.0 (out of 5)

Price is switch and bait.

Reviewed by Linda from ChicagoDecember 11, 2025

Price is switch and bait. Don’t come here, save yourself a trip. Horrible sales process.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Linda, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (630) 941-4300 at your earliest convenience so we can discuss your concerns and work towards resolving this matter to your satisfaction.

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Maximum rating = 5

1.0 (out of 5)

Price you see online it's not what you're gonna pay.

Reviewed by Andy from Wood DaleNovember 28, 2025

Price you see online it's not what you're gonna pay. Do research on dealership, read reviews so we're not gonna make the same mistake as I did and go waste your time CPO cars are advertised without certification price so we're gonna end up paying more on cars that they decide to be certified Also, don't forget to add $499 for preinstalled wheel locks

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Andy, we are so disappointed to learn of this situation you have described. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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Maximum rating = 5

About Ed Napleton Acura Kia

The Napleton Automotive Group has been in business for over 90 years, thanks to a dedication to customer service and a commitment to the community. Our dealerships have a huge selection of new vehicles in stock, along with a wide variety of pre-owned vehicles to suit any budget. We also service all makes and models.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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