Aloha Kia Airport

Worked with Kiet to lease a 2025 Sportage, he was able to answer all of my questions and got me a fair rate. Love the vehicle and the staff could not have been nicer.

Horrible service department. very unreliable and unprofessional. service department don't return call at all.

Hawaii Dealerships were purchased late 2023 by Ken GARFF AUTOMOTIVE based in Utah. Not sure if this is why the onslaught- horrible ratings on NUMEROUS websites since. Leased 2023 hybrid electric Niro, which I DID love, from Leeward Dealer although first oil change Airport location. After 8 months,around 8200 miles, all electrical went.. took 2 DAYS to even talk to a person at the Honolulu dealerships location. this included chat on website, leaving urgent phone messages…emailing..no response! A miracle call went thru on day 3 and was told once car if brought in, towed, takes 2 weeks for them to even look at it, but assuming they can fix it first available appointment 2 months away. No loaners or rentals provided under warranty agreement which is 60,000 miles or 5 years. UNBELIEVABLE, and I still have to pay the $600/month lease with no car. 800 customer service number did provide a little more information but they also were unable to reach the dealerships. Imagine that, the National Customer Service has no inside way to reach their KEN GARFF dealers. They were put on hold for 1 hour, as I waited on the other line, and gave up. JOIN THE CROWD! We are now still waiting for the tow. I was to call Aloha airport Kia and give them heads up but of course I still can’t reach them. I WILL NOT leave my car with them after diagnosis due to other reviews. I assume there are a few more tows awaiting me. The airport location is crammed, filthy and not a place I want my car to be left. I will have to take a video of the car in my garage now because even with tow and left at airport for 2 weeks for diagnosis, if I am lucky, Who knows what my car will look like. GROFF AUTOMOTIVE GROUP headquarters has no obvious way to communicate with them on line and I am too tired to figure it out. The BBB, Yelp, Twitter, Consumer protection groups etc. will hear from me once this is over so I can be more accurate on the details. I am fortunate as I have, for now, alternative ways to get around but feel for those who rely on this only vehicle to get to work, take kids to school, go grocery shopping, get away from a disaster or a domestic violence situation…then what! KEN GARFF motto is WE HEAR YOU.. You have to be kidding!!! It is without saying that I MISS my Toyota!! Please consider waiting until Toyota has more inventory or until KIA gets their act together before you buy or purchase a vehicle. I, too would give them negative ratings if a choice.