Kia South Atlanta

This is the most unwelcome environment I've ever been in. The entire place is cold and dirty and the lighting is so bright it gave me a headache. The management isn't helpful at all.

Buyer beware. The up charges on cars there is insane. please please ask for a full numbers. saw a car for 10.5 that the advertisement said included doc fees. They tried to then charge us doc fees. Then they try to charge us 1900 for UCI inspection. That typically is baked into the price of a used car. You as the customer should never pay that. This was bait and switch on the same car. The deal is to get you in have you finance then they try to bake in extra charges. Also never pay the non tax fee if you are a cash buyer. The sales men couldn't explain what the UCI is because he was inexperienced he called it a warranty i said no then the sales manager called it an inspection fee. I said no they called they called the deal off buyer beware read the print and argue down scummy fees. trying add on a fee that raises the price 20% of the advertised price is wrong.

My complaint is for the service department at Kia South in Morrow GA. I had a 7:30am appointment on 07/24/2025 for an oil change, tire rotation and recall. I was attempting to be proactive and dropped my car off the day before for the appointment. By 3pm (on 07/24/2025) I called Kia South to see if my car was ready. I was told by the receptionist that they are running behind and they will not be able to service my car until tomorrow. How in the world are the running behind to service a car for an oil change that had a 7:30 APPOINTMENT that was dropped off the day before!! I stated that this was unacceptable and if I could please speak with a manager. I was told that no one was available and Lavar was going to give me a call but never did. I had to call out of work the next day (Friday 07/25/2025) due to not having my vehicle. I called the servicing department around 11 and spoke to Chris he stated he was going to try to get me taken care of and will call back by 1pm (on 07/25/2025). I never heard back. Called the servicing department again asked for a Service manager. They stated that he was not there. I asked to please speak to someone in charge. They put David on the phone. David read the work order and verified that my service was overlooked. He stated that he is not sure why the technician did not do the oil change and the tire rotation. Therefore, my car was at Kia South for 2 days just sitting there. I went and picked up my car and plan to never return. Lavar called 3 days after my appointment and asked was I bringing my truck back? I told him my horrible experience and declined!! He tried to Gaslight me and make me think that it was my fault by stating that I did not specify that I wanted an oil change and tire rotation. I explained to him that I completed the work order and that it was listed as the 1st thing needed. He looked at the order again and said oh I see it my fault for overlooking... I told him that I was never returning, and he provided a very SHALLOW APOLOGY. I would like a call from either the Regional Manager or a Corporate representative. So, I can go into detail the poor lack of Customer Service and Accountability. If you have people who do this on a daily that can't read their own work order. Clearly, it's not a good idea to have your car serviced by them.