2359 Browns Bridge Road
Gainesville, GA 30504

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Sales: 470-228-8782

Used Cars: 470-228-8782

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:30pm
Tue 8:30am – 7:30pm
Wed 8:30am – 7:30pm
Thu 8:30am – 7:30pm
Fri 8:30am – 7:30pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Jim Shorkey Kia of Gainesville

Overall Rating:

3.7 (out of 5)

96% recommend this dealer

1887 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very friendly & helpful.

Reviewed by Damien from Glocester, RIJuly 16, 2025

Very friendly & helpful. Even though I didn’t buy a car there they were great. Very receptive & sent videos of the vehicle I was interested in & followed up with phone calls & texts. 👍🏻

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Best experience I've ever had at a dealership.

Reviewed by Sbw842000May 27, 2025

Best experience I've ever had at a dealership. They went above and beyond to make the deal we needed happen

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The service department is the worst we've ever

Reviewed by nonnijones2020April 23, 2025

The service department is the worst we've ever experienced. They were not aware of the online 16,000 mile package we signed up for and tried to charge us $75 for cabin air filters which are clearly included in the price of the package. But! It gets better. My wife left after service and our 2024 Telluride cuts off TWICE before reaching the first stoplight. They forgot to put the oil cap back on! Then when we asked that this be documented on our paperwork they lied the first time and said "oil cap was left off but discovered before vehicle was returned to customer". Whut?? So we made them change that. They STILL tried to word it to sound like they discovered it themselves although it took 3 technicians in the parking lot to figure out what was wrong with our car. They overcharged us even though the package price was clearly stated online. It was a horrible experience. Would not recommend at all.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jim Shorkey Kia of Gainesville

At Jim Shorkey Gainesville Kia, you will receive great customer service as our our Sales Consultants work hard to help you get Your Deal Your Way. We provide a great selection of the latest Kia models, as well as a variety of certified pre-owned vehicles with available car finance and lease options that best fit your budget. When you purchase a new Kia at our dealership, not only will you get an amazing car deal, but you will also be offered the Kia Warranty for added peace of mind. We treat our customers like family. Join the Jim Shorkey Family today by visiting Jim Shorkey Gainesville Kia and click here to find your dream vehicle!

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