Rick Case Kia at Gwinnett Place in Duluth including address, phone, dealer reviews, directions, a map, inventory and more

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3190 Satellite Pointe NW
Duluth, GA 30096

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Sales: 866-984-0720

Used Cars: 877-429-6436

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Rick Case Kia at Gwinnett Place

Overall Rating:

4.4 (out of 5)

83% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Can’t get my plates

Reviewed by Dean Lacharite from Atlanta GeorgiaMay 16, 2021

I purchased a new car 51 days ago and still have not received my plates . The DMV says the Rick Cates Kia has not sent the appropriate paper work. I have a car that I am paying for that I can’t drive because of this horrible business practice.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Dean, we apologize for the inconvenience that you you've experienced. Unfortunately Covid has slowed down some processes, and we are working to speed them up again. Our manager Kendrick would like to speak more about the matter. If you would like to provide more information, please feel free to reach him at kenreickechols@rickcase.com.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Damaged Truck/Where Do They Find These Vehicles?

Reviewed by Wayne D from Atlanta, Ga.March 05, 2021

Purchased a 2018 Silverado, from Rick Case Kia, Gwinnett. Was promised, NO PRIOR damage before sale. No Carfax given. Brake light was broken, (which should have been an omen) Took several weeks, however noticed body damage, which had been poorly repaired. Paid (out of pocket), for Carfax, AND estimate from body shop, to confirm PRIOR DAMAGES. Contacted Kendrick Echols (Manager), who not only refused to correct the issue, but had the utter AUDACITY to blame ME (the customer) for their apparent oversight! Rick Case. Then continued to ignore repeated calls, e-mails, etc. Profit over Performance. Inconsiderate management, Inept customer service, and damaged used cars..best advice?..Take your $$$ where the vehicles will be checked, YOU won't be BLAMED for their oversights, and YOU will be treated fairly.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Customer Service

Reviewed by Reginald from Lawreceville GANovember 18, 2020

Originally did a internet inquiry. Sales agent was great to deal with during my process. Process only took 3 hours to get me in and out. I am happy with my purchase.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Rick Case Kia at Gwinnett Place

Get the Lowest Payment Price and Money Back Guarantee at Rick Case KIA at Gwinnett Place! Plus get more KIA value with a 20 year/200000 mile warranty when you purchase any new KIA from Rick Case KIA at Gwinnett Place! With customer benefits that no other KIA dealer offers! Even our Rick Case Certified pre-owned cars get a 10 year / 100000 mile power train warranty at Rick Case KIA. With our Express Service Center and Courtesy Shuttle Service Rick Case KIA makes taking care of your car easy! Visit us online at GwinnettPlaceKia.com for KIA Car Care Coupons and Special Savings!

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