Matthews Kia in Cartersville including address, phone, dealer reviews, directions, a map, inventory and more

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595 E Main St
Cartersville, GA 30121

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Matthews Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

33 out of 39 people said they would recommend this dealer

5 (out of 5)

All Around Great Dealership. HIGHLY Recommend

Reviewed by Andrew J in Cumming, GADecember 31, 2020

Cannot say enough good things about the team at Matthews Kia of Cartersville. We recently purchased a new Telluride at this location. They went above and beyond to find us the exact car we wanted, even though they did not have it on their lot. Our sales associate Chris was extremely helpful and communicated throughout the entire process. The whole team here really took care of us. Such a painless process from start to finish. If you are looking for a new vehicle, I would highly recommend starting your search with the team at Matthews Kia.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Worst customer service experience of my life

Reviewed by Wowthatwasterrible in Cartersville, GAMarch 14, 2020

I've been shopping a few different dealerships for a new vehicle. I'm looking for something very specific. After briefly talking with salesman Connor, when the price was ready, Alfy showed up with a printout of the quote from the Kia build your car feature (this is available to anyone online). The printout had the exact specifications I was looking for. The price quoted was for MSRP. No discount. Nothing. Alfy told me this was their best price. The price they quoted at that point was higher than another dealer for the same configuration. After discussing with my wife, I said that I would like to think about, and asked for the printout with their price. At this point, it went downhill, quick. Alfy told me that I could not have this printout and started that this was 'internal information.' I'll admit that I was caught off guard, but I stood up and said I'll shop elsewhere... And then Alfy told me that 'he didn't need to sell me this car,' and that he 'could sell it to plenty of other people.' At this point, Alfy become noticably agitated and hostile towards me. This continued as I walked towards the door... With Alfy following me, and continuing to display his hostile demeanor towards my wife and me. There appeared to be two managers at a desk near the front door (I later learned one of them was a manager - Darren Matthews -the namesake?). Here Darren agreed that my request for taking the quote with me was reasonable, after I told him that Alfy's handling of the situation would cost them the sale. Here Alfy finally offered the quote to me... And I declined to take it. I was done. I will not be returning to Mathew's Kia of Cartersville. Ever. I will also enthusiastically share my experience with anyone willing to listen. This really was the worst customer service experience I've ever had. Stay away.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

A Great Experience

Reviewed by Candace C. in Kennesaw, GAOctober 15, 2018

I had to leave a review after the great experience I had at Matthews KIA. I am new to the area and was looking to trade in my car for a new Sorento. I saw an ad online and decided to give them a shot and I am happy I did. My experience from the internet department all the way to finance was great. The whole staff answered all my questions and I felt that they had my best intentions at heart. If you are looking for a vehicle trust me when I say giving Matthews KIA a shot will be worth it. Thanks again for helping me with my new vehicle!!!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Matthews Kia

Everything we do at Matthews Kia has one goal in mind... "for your experience to be TRULY EXCEPTIONAL".
To settle for anything less is not fair to you, and hurts our ability to grow and prosper in the community we work in.
Matthews Kia is the only dealership in Georgia to offer WARRANY FOREVER! it is on all NEW KIA's and USED VEHICLES under 100,000 miles!!! This is why customers are driving past 1, 2 or even 3 Kia dealerships to get to Matthews Kia in Cartersville. When you purchase a Matthews Kia used vehicle,. You can rest assured that you will have a peace of mind experience.

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