Hutchinson Kia of Albany

Everyone was so friendly to me with a smile 😃 i really enjoyed coming to Kia and i see nice cars out there

Service manager Michael was professional, nice and kept communication open by providing updates when car should be ready. Great customer service experience with an exception that the brake fluid flush was not done correctly. As I drove away from dealership, my brake pedal went to the floor and almost no braking power while in traffic. Pulled over to look up reason for soft brake pedal after fluid flush and read that the brake lines needed to be bled of air after brake fluid exchange. So I took it back to service and Michael quickly had it fixed right this time by the master service mechanic. I hope that the oil change and other inspections done by the initial service tech were done correctly, seeing how the brake job wasn't. Thanks to Michael and the master service gentleman for good work done.

I was thinking I was in need of an oil change. The service representative (Takailia) jumped right on the issue of my Sorento and informed me of what has happened. She was knowledgeable and supportive with the issue I was having. I will definitely continue using Kia to service my vehicle. See uou soon! #4everaKiagirl 🚙 😊