Southside Kia in Jacksonville including address, phone, dealer reviews, directions, a map, inventory and more

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9401 Atlantic Blvd
Jacksonville, FL 32225

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Sales: 877-439-7408

Used Cars: 877-670-0624

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:30am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:30pm
Sat 8:00am – 5:00pm

Reviews of Southside Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

41 out of 50 people said they would recommend this dealer

5 (out of 5)

Bought my first new car

Reviewed by Kelly nielsen in Orange park, FlAugust 30, 2019

Could have better communication but over all satisfied. Was able to purchase my first off the lot new car. Really love the new Rio S

Customer Service 5

Buying Process 4

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

1 (out of 5)

NEVER EVER recommended for sales or service

Reviewed by Laurel Ley (Wright) in Jacksonville, FlJune 08, 2019

NOT recommended, ever. I've rarely, if ever, seen a company so NOT concerned about customer service, including properly diagnosing a vehicle's issues and resolving them. I can't get anyone from Southside Kia to return multiple calls over an incomplete service which is affecting a 2,500 mile road trip. Either the service department is so grossly negligent that they did not catch the cruise control not working properly when they allegedly did a thorough analysis of the steering wheel assembly, or they didn't bother to tell me, knowing I was leaving. They did, however, tell me my radio was not working, when it was. EXCEPT I was told a "Master Reset" was done which fixed the radio currently not having issues and now the AUX function isn't working on my 2,500 road trip. Gee, thanks. When I discovered the cruise control issue, the Assistant Service Manager refused to answer multiple phone calls (while I held for 3 HOURS), nor return messages left, nor respond to a return text originally FROM Southside Kia asking how their service was. Kia corporate is useless, as their escalation specialist has not a clue how to speak to customers who are frustrated and upset. Dealing with smug "service techs" such as Anthony is annoying. I could go on and on such as how the Assistant Service Manager (who I used to respect) failed to remember I have the Kia-administered service warranty and attempted to charge me for something covered under the warranty I purchased. Was he going to try to double-dip and collect money from the warranty as well? Needless to say, I will likely NEVER purchase a Kia again due to the poor service, at all levels of the dealership and corporation. Please REFUND my $50 deductible paid IN ADVANCE of the job being completed when I return. I'll be bringing my $3,000 repair somewhere else. If anyone at Kia is remotely interested in resolving this issue, I'd suggest a pacifying public comment here is not effective. CALLING would be. ~ Laurel Ley (Wright)

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

This service department is AWESOME!!

Reviewed by Lynn Carelson in Neptune Beach, FlJuly 26, 2018

The service department at Southside Kia is the best hands down of anywhere I've ever been. They are friendly and knowledgeable every time I ask them a question. I have 2 Kias and I wouldn't go anywhere else. Ray Caraballo is my go to man!! Thank you Ray

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Southside Kia

At Southside Kia, we offer a huge selection of new vehicles including the Kia Forte, Forte 5-Door, Forte Koup, Optima, Rio, Sedona, Sorento, Soul and Sportage. If you aren't in the market to purchase a new vehicle at the moment, you will be pleased to know that our dealership also offers a huge selection of pre-owned vehicles by the top vehicle manufacturers in the world. You can seamlessly purchase a vehicle at our dealership with our financing department if you need it.

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