Kia of Orange Park

Wow what a lousy experience. First the premises look like a slum from the 1980’s. Strike one - before we even got out of the car. Then someone who looks like they just came from a frat party somewhere in the Ozarks approached us, apparently he was “up” for the next prey coming to the dealership. Asks what we wanted, we told them, and did produce a model to drive. The car was the shining point of the experience. Ok let’s go inside and talk terms. Well the interior matched the appearance of the exterior and even exceeded the drab (to put it nicely as I can) exterior. Just a general atmosphere of what I imagine a jail house would look like. We didn’t want to touch anything for fear of contracting a disease. Strike two. Next the price gambit. They priced the wrong car and included add-ons for a “protection package” that we had no interest in getting. The manager came back and made a better offer, which we appreciated. But honestly after this less (much less) than stellar experience all we could think of is “what happens if we need to come here for service?” Strike three, and decided all we wanted to do was get out of there. Too bad because the car was decent. We left and ended up buying something at a dealer that also had a reasonable offer but without the run around, staff didn’t work in t-shirts and maintained a clean operation. If we decide to ever consider KIA again we’ll be looking elsewhere. There are many options for other types of dealerships in the area. Some better than others but this place was the worst.

If I could leave no stars I would I have been struggling to get out the car for the last 6 months they basically sold me a piece of crap and I say that because the last 4 car lots I been to trying to trade it or anything they tells me this . I will never send , recommend or be back to this place and it’s awful because the disgusting human who sold me the car act as if it was such a great vehicle. Only thing good about it is the seat warmers when it’s not going dead or cutting off for no apparent reason they say because every time they check the battery it’s good so they say. However I have had to take this car to back and forth to get fixed 5 times and just to clarify I had it 6 months every month since purchase and right now today have to take it back yet again to get fixed. They should be ashamed it’s very unethical for a business to not value their cars and make sure they reliable like they claim them to be. Hope everyone reading this just be mindful and don’t let your need for a car get you put in unreliable used cars. Even the seats came stained just sad.

My AC was fully operational immediately before the covered engine failure. The failure of the A/C is not a separate or unrelated incident, but an unavoidable and immediate consequence of the engine defect Kia has already agreed to cover. One does not need to be a mechanic to come to this obvious conclusion. Regardless of how exactly the engine failure damaged the AC system (i.e. overheating of the compressor clutch, damage to the electromagnet compressor coil, spike in refrigerant pressures damaging high-pressure relief valves, rupturing seals, damage to A/C relays, wiring insulation, or temperature sensors) the AC failure was caused by the engine failure. In legal terminology this is called "Res ipsa loquitur" meaning "the thing speaks for itself". Horrible shop - dishonest and incompetent