Jackson Kia

Called for a service appointment and someone scheduled an appointment for 1:00 pm same day. I arrived at the dealership to drop off my car and had the worst interaction with Scott in service. I just wanted to drop my car off for a basic service and he told me we shouldn’t have scheduled an appointment between 12-1. Scott was so standoffish and acted like I did something wrong. He was quick to tell me he had 3 people in front of me with a nasty attitude! I will gladly take my business elsewhere.

Have has multiple horrible experiences from their service department. They have returned my car scratched and gouged in the past, tried to charge for services that were free when we got the car, are always trying to upsell unnecessary services/things that have been completed elsewhere, and most recently refused to perform a recall on our car because there was anything non-factory in the car (despite only telling us we needed to remove car seats, which was done. I would have been glad to have cleaned out the car had I been told prior to this that it needed to be done!!).

I leased an EV9 and they owe me $15k for my trade in equity because I had my trade in mostly paid off. It has been 16 days and they keep saying "we'll have your check next week". They never said I wouldn't have it the same day when I bought the car. I'll update this if they give me the check but something at best incompetent or at worse suspicious is going on.