Lokey Kia

The service department was excellent, attentive and quick. Dealing with management has not been easy.

Repeatedly poor service and lack of professionalism. I dropped my car off at 8am on 12/30. At 3pm the same day, I called for an update and was told they were on the phone with the warranty company and would call me right back. No one did. I called again at 12pm the next day and was told Dave was at lunch. I called again at 1:30pm and was told the same thing. Shortly after, Wade (service manager) called and said Dave was about to call the warranty company. I pointed out I had been told the same thing the day before. He then said they were very busy due to the holiday. After prior issues earlier this year involving rudeness from Mia (twice), I specifically requested that I only work with Dave Woodman, who has always been professional and excellent to work with. I was told Dave was my advisor, yet communication was actually routed through management instead. When I picked up my car, there was a McDonald’s wrapper dated 12/31 left inside, the car smelled like food, the mileage at pickup was ~100 miles higher than at drop-off, and my gas tank was nearly empty. This has happened before. In October I picked up my car with fewer than 7 miles to empty. I’ve been in July, September, October, and December, and each visit they find new problems that somehow weren’t issues the month before. They also no longer wash or vacuum vehicles after service. I was considering buying my third vehicle here (bought 1st one in 2012). I won’t be.

I’m checking all the boxes everything was great fast and easy, the service rider was very nice and professional explained everything so that I could understand overall great!!