Kia, Subaru and Cadillac
New Car Dealership in Wilmington, DE
Overall Rating
4.9/5
Read dealer reviews
For both our Showroom Sales Department and our Service, Parts, & Body Shop Departments, we recommend Visits by appointment, but Walk-In Visits are now welcome as well by the State of Delaware. We have social distancing and increased sanitation measures in place to promote the health and safety of our Clients and Associates. Valet Vehicle Pick-Up and Drop-Off is available for qualifying Services, and Home Delivery for New & Pre-Owned Vehicle Purchases is also available. Please contact us for more details.
Delaware Cadillac, Subaru, Kia also has a service department if you need ongoing support with your new Kia or Subaru, Delaware Cadillac, Subaru, Kia has Kia-trained mechanics and uses the highest quality parts. If you are in Wilmington, Delaware Cadillac, Subaru, Kia should be your dealership!
Delaware Cadillac, Subaru, Kia Reviews
Overall Rating
4.9/5
386 out of 396 people recommended this dealer
Overall Facilities:
4.3/5
Devalued Buyer
Reviewed by JWSacrificial Lamb
in Wilmington, DE
July 10, 2020
1. Viewed a used car at the dealership before pics posted
2. Started credit app same day
3. Purchased car in 2 days, but had knowingly not been serviced because it had just arrived.
4. While transferring belongings to the new vehicle, it was discovered that the trunk struts weren’t holding the door open. Agent and his supervisor came out to help and told me they’d take care of the struts when the car came back in for servicing and I was greatly appreciative. The insult came when the agent decided to “connect” with me by flaunting his love for “Hip Hop”... I understand establishing a relationship with the customer, but the car already sold itself... that was offensively extra!.. nothing to prove considering the times we’re in.
5. Told to wait for a call for service appointment. As per The agent, car would be detailed, wipers replaced, tires if needed, tighten engine mount and trunk struts
6. After a week, no one called to tell me where we were in the process. So, I called and was told to wait for a call back for the appt day and time
7. Received a letter from auto team saying that I needed to get the car inspected
8. After I got the car inspected, I called auto team back and was told that I didn’t need to do that because it would’ve been done after servicing. Inspection identified top brake light is out
9. Finally got a call on June 30th to bring the car in on July 1st
10. When dropping the car off and receiving a loaner, they told me that the car would be ready when I got off of work the following day July 2nd.
11. When I came back the next day, they forgot to call me to tell me that the radiator was damaged during servicing and wouldn’t be ready until July 6th at the earliest. They ran down a list of things that were to be done and didn’t mention the trunk struts. They said they weren’t approved on the invoice. I told them I was told they would be and they said they’ll find out what happened.
12. I finally got a call back on Tuesday July 7th at 4pm to tell me the car was ready.
13. After getting in the car, the radio wasn’t working because the battery was disconnected from the car at some point. Toni helped me search for the code and got it working again.
14. After getting home, my wife saw that car hadn’t been vacuumed and streaks of dirt could be found around the window frames and I have pics to prove it.
In absolute fairness, I was given an amazing opportunity to purchase the vehicle and I’m certain they worked hard to get me approved for the loan.
But I truly don’t feel this would’ve been the experience for someone purchasing a $30,000 car.
My car was only $8,000, but you don’t get to treat people this way.
Maybe this was happenstance, but it felt continually hurtful.
I love the car, but it’s the last I’ll buy from there. And this was the 2nd car I’d purchased in 5 years.
Retired Air Force
Reviewed by LarryF
in Princess Anne, Maryland
January 24, 2020
I always receive excellent service. I have a 23 and 33 year old Saabs. Service actually had the mechanic pull a recirculation valve off of an abandoned Saab 9000 and put it on mine... $avings. They do what they can to satisfy.
Outstanding and Professional
Reviewed by Scott S.
in Claymont, DE
February 24, 2019
My first time in the dealership was the day after I had been in an accident that totalled my old car. Drew Aaron was friendly, understanding, and incredibly helpful. This was my first stop and I looked at a couple other cars before I came back, but I knew I was coming back to buy my car from Drew.
After we signed the paperwork, we Drew Baker (another Drew, just to make things confusing) came over and showed us everything we needed to know about the infotainment system. That helped a lot as it does so much more than my old car!
My only complaint would be that they have minimal parking on site, but that's the nature of their location and we didn't have too much trouble.
A wonderful experience and an excellent car. I would highly recommend them.
