Selbyville Holly Kia

What a wonderful, caring staff that truly makes you feel welcome and that looks out for you as a valued customer!!!! The service department was top notch as well! I couldn't be happier!!!

I am pleased with the 2023 KIA Sportage Xline that I purchased. I was and still am disappointed with the salesperson and buying experience. My salesperson Andrew Lynch seemed to be more concerned answering phone calls and disappearing several times for 20 minutes or longer. As a matter of fact another person (Brandon)on the sales floor completed the transaction . I had to comeback the next day to rewrite a check I had made a mistake on. At this time Andrew said he would go over the vehicle with me and show me the features on the vehicle when I came that morning at 9am. Instead he brushed me off because his 10am appointment had shown up early. I have never received a survey in which I was asked to give all high marks. I have not received any follow up calls or heard from my salesperson 1month later. I am learning about my car’s features through google. My sales experience I rate 2 out of 10 My Sportage I rate 8 out of 10. I would have a hard time recommending this salesperson to others. The rest of my experience with others at the dealership was just fine.

I have an issue with a brand new (400 miles) car where the wipers aren't working properly. After taking it in, they refused any warranty work because I had installed a radar detector. This, in my opinion, is a clear violation of the Magnuson-Moss Warranty Act. I took it back in, knowing they wouldn't honor the warranty, to which they wanted to replace a part that has already been replaced. They made me pay $400 to simply get my car back without any work being done to it. They are a scam. I will be filing with the BBB AutoLine.