Kia of Old Saybrook

I visited multiple different vehicle dealerships and explain to everyone that I was not immediately looking to buy a vehicle but will be in the coming weeks due to relocating to Connecticut and Kia of Old Saybrook’s Custome Advocate Anthony Russo was extremely understanding and helpful through the whole process and ultimately the reason why I chose to go with Kia. Showed me multiple different models and was not pushy or overbearing at any point during the experience. After deciding on a lease for a new Kia Niro PHEV I dealt with the service manager Alex Pashchak to get the final financing paperwork done and he was also terrific and not pushy at all, explained all the extended warranty packages to me in detail and helped set one up that would work perfect for me in the future. Anthony made sure to introduce me to the service department and set up my first appointment with them before I left (they were also terrific) Anthony also made sure he’s been available over the phone anytime. I had any questions about the vehicle and even reached out afterwards to make sure that I was happy with my purchase and if I had any more questions. 10 out of 10 would highly recommend to anybody I know looking to buy a car to go to Kia of Old Saybrook and work with Anthony. Best experience I ever had buying a new vehicle!!

This review is long overdue, but well deserved. I’ve been bringing my vehicles to Kia of Old Saybrook for over 20 years, and I can’t say enough about the outstanding service I’ve consistently received. Steve, the service manager, is the heart of the department — always helpful, professional, and incredibly accommodating. Whether it’s routine maintenance or an unexpected issue, Steve and his crew have always gone above and beyond to make sure I’m taken care of. They’ve managed to fit me in for service on short notice more times than I can count, and they do it all with a friendly, can-do attitude that really sets them apart. One experience that really stands out is when I was in an accident and had to have my car towed. It was just before the service department was closing for the weekend, and I was expecting to be without a car for quite some time. But Steve made sure my vehicle was taken in immediately, and thanks to his quick action and dedication, I was back on the road the following week. That level of commitment and care is rare — and deeply appreciated. After two decades of visits, I can confidently say that Kia of Old Saybrook’s service department, led by Steve, has earned my complete trust. They treat their customers with respect, work with integrity, and deliver top-notch service every single time. Thank you, Steve, and the entire team, your hard work does not go unnoticed!

Purchased a car in March. Brought it home and got check engine lights for a bad o2 sensor or catalytic converter after driving it for 100 miles from purchase. Sent pictures of the engine code with mileage behind it. I was told to bring it in. Took the day off to bring it in and was told they couldn’t fit me in now until the afternoon. Brought it in that afternoon for them to tell me it was a bad o2 sensor. Was told they had to order the part and would call me the following week when a rental was available. No call was made to me that week. After I called and emailed I got a response and a day to bring it back in. Drove it the hour down and left it for the day. Car wasn’t touched until the afternoon and the service manager Steve called me when they were closing to let me know it was done but still had the check engine light. He let me know that Noah had told me at time of purchase that I would need to have it tuned because they had put a new catalytic converter on. That conversation never took place. They fought with me trying to get me to cover the price to have the car tuned. I got them to agree to have the car tuned since it started out right out the gate with check engine lights and the car had a 60 day warranty. I picked the car up and it had 4 additional lights on the dash and 11 new codes. I brought it to the attention of Steve as he was walking out and his response was “ I told you on the phone it still had a light.” He did not tell me his techs hooked me up with multiple more lights and 11 new codes. I brought it to a shop to get tuned that they approved of. The tuner could not tune the car because they put the wrong catalytic converter on, it had half of the flex fuel system, that was not emissions compliant, disconnected with wires hanging in the engine bay. The tires had belt showing and had one tire with belt shift and was no longer round. The uppipe was not emissions compliant. Noah argued that they would not pay for a new catalytic converter because they already did even though the catalytic converter was the wrong one or broken causing codes. Noah ended up giving me 1905$ towards the cost of repairs after stating over a dozen times the check would be for 2000$. The repairs cost me 6800$ to have the car I purchased with a dealer warranty 2 weeks prior fixed. They (Alex) sold me an extended warranty on a full bolt on modified car knowing the warranty company would deny every claim I put in. Alex specifically stated the car would be covered with the parts it had on it at the time of purchase which was a lie. Alex told me I could cancel it and get refunded at any time. It took me weeks to get them to cancel it and the money was returned to the lender and not me as it was told to me. While it is nice that the 3,044$ for the useless warranty, I am still out of pocket thousands of dollars for new tires, catalytic converter, new o2 sensor, and multiple other odds and ends to get the car correct. I was told after the check for 1905 that I was on my own and they would not be honoring the dealer warranty. I am now forced to take legal action. They sold me a non emissions compliant vehicle, won’t honor the dealer warranty, checked off on the vehicle inspection report that the tires, brakes, and exhaust system was good to go which was all lies. They lied to me multiple times telling me they had a Subaru tech on staff and that the car was tuned by them after they had the “new catalytic converter” put on but have no equipment to tune it. Steve told me straight out they have a few “car guys that love these cars” but no Subaru tech and no possible way to tune it. Noah stated the opposite. I was told it was not purchased at auction and then after all of the problems arose and I signed for tens of thousands of debt that it was in fact an auction car. Very dishonest. Not one person at that dealership was honest with me. I have pictures, documentation, and witnesses to support my claims.