Dale Spradley Kia

Spradley Kia sold me a nightmare lemon that ate 8 months of my life and $2,000 out of my pocket despite a warranty. The service records I received at the time of purchase claimed it had no issues. In reality, it had a leaking thermostat, a broken evap purge valve that was xxxxxxx air into the fuel lines, bad battery wiring, an engine misfire, and a failing torque converter. It was in their shop within 1 week of purchase. Spradley sent it to Alpine Ford without actually reporting the correct customer states suggesting a misfire and failing torque converter; I requested Alpine's records and they only show Spradley's report being "engine light on", not the C/S. The warranty Spradley sold me would not cover all of the work and I ended up paying 2 grand on repairs for that car. It was in the shop for 70 days. When that still didn't fix the problem, Tara tried twice to convince me to trade it back to them. They sold it to me for $11,000 and offered $5,000 for trade-in after replacing nearly the whole car's worth of parts. I took my business elsewhere in the end and got $10,000 for a trade-in down the road, and a much nicer warranty.

Had my 2024 Kia K5 serviced Zach took charge of all the work and did a fantastic job keeping me informed of what was taking place. I purchased my car there and will continue to work with Spradley Kia in the future. Great job service Department!

They still have my kia soul since christmas day when it was broke into. I have corresponded with the service department once a month since the incident, everytime "still waiting on a part" xxx. BUYER BEWARE. I get the cold shoulder every time i call. ITS LIKE PULLING TEETH. - DALE H.