Arapahoe Kia in Englewood including address, phone, dealer reviews, directions, a map, inventory and more

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9701 E Arapahoe Rd
Englewood, CO 80112

Get Directions

Sales: 720-251-2639

Used Cars: 720-251-2696

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Arapahoe Kia

Overall Rating:

3.2 (out of 5)

52% recommend this dealer

177 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

No updates and poor follow through

Reviewed by Lateralus444 from Centennial, CoJune 13, 2022

Poor follow up and follow through. They fail to provide any information unless you hound them consistently. Went days without any update. Never take my car here again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Placed an order with a deposit for a vehicle.

Reviewed by vstypicalsJune 03, 2022

Placed an order with a deposit for a vehicle. Was told it would arrive December 2021. After months of waiting, it finally arrived in May 2022. Then they decide to sell the car with an $8,000 markup instead of selling it to me. I had to contact them just to get any information from them. They are lying by stating that Kia corporate is preventing them from selling me the car..

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for reaching out. I'd like the opportunity to discuss this situation with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Courtney Goodgain - General Manager - 303-874-2500

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Dropped off my car for an AC repair.

Reviewed by CaseyMay 18, 2022

Dropped off my car for an AC repair. Was told I would get it back in the afternoon. No one contacted me and my messages to the service person went ignored. I ended up without my car and missed an important event. When I called the next morning, I was told it was done and explained my upset. I was sent a link for a Lyft ride which was clearly the wrong one as I was charged for the ride. when I picked up my car the service adviser took no responsibility and clearly did not care. When I reached out to him later about the Lyft charge he argued with me saying that I did something wrong. I have his email and told him I would send photos of what I received though I am sure he will not do anything. I called the service manager and did not receive a call back. Clearly customer service is lacking and respect for the customer is even worse. This seems to be a common theme in the Google reviews. I won't be going back and still plan to get reimbursed for the Lyft charge they were supposed to pay.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Casey, We regret to hear that you've been experiencing difficulties. We would like to help resolve this situation and improve your experience. Please give me a call when you have the time to address these concerns. Thank you, Courtney Goodgain - General Manager - 303-874-2500

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Arapahoe Kia

Costco Sam's Club or Amazon Prime Member? Let us know you may be eligible for additional savings. Active military or first responder? Educator or health care worker? Tell us! We appreciate what you do everyday! We'll go the extra mile for you! Shakey credit? Don't stress we have programs that may help!
When you visit or call please be sure to ask for our Internet Team. Call us at (720) 251-2639 for details and to schedule your test drive. Ask for Charlie Matt Chuck Jim Josh or Braylon. These guys work really hard so please be sure to ask for them. We're on Arapahoe Road just 1/4 mile east of I-25 or 4 miles west of Parker Road.

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