Arapahoe Kia

Poor follow up and follow through. They fail to provide any information unless you hound them consistently. Went days without any update. Never take my car here again.

Placed an order with a deposit for a vehicle. Was told it would arrive December 2021. After months of waiting, it finally arrived in May 2022. Then they decide to sell the car with an $8,000 markup instead of selling it to me. I had to contact them just to get any information from them. They are lying by stating that Kia corporate is preventing them from selling me the car..

Dropped off my car for an AC repair. Was told I would get it back in the afternoon. No one contacted me and my messages to the service person went ignored. I ended up without my car and missed an important event. When I called the next morning, I was told it was done and explained my upset. I was sent a link for a Lyft ride which was clearly the wrong one as I was charged for the ride. when I picked up my car the service adviser took no responsibility and clearly did not care. When I reached out to him later about the Lyft charge he argued with me saying that I did something wrong. I have his email and told him I would send photos of what I received though I am sure he will not do anything. I called the service manager and did not receive a call back. Clearly customer service is lacking and respect for the customer is even worse. This seems to be a common theme in the Google reviews. I won't be going back and still plan to get reimbursed for the Lyft charge they were supposed to pay.