Valley-Hi Kia in Victorville including address, phone, dealer reviews, directions, a map, inventory and more

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14673 Civic Dr
Victorville, CA 92394

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Reviews of Valley-Hi Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

48 out of 51 people said they would recommend this dealer

5 (out of 5)

Owner

Reviewed by Lauren in Orange County, CAApril 28, 2021

The entire team at Hi-Valley Kia went above and beyond, exceeding expectations. Mo Carballo is an incredible man and I am so grateful for all of his help in finding my dream car! Chris and Alma were extremely helpful, informative, and patient through out the process! Fareeze had us through the finance department in record time! What a fantastic team and wonderful experience! Coming from Orange County, it was definitely worth the trip!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

you guys just take advatage of old people

Reviewed by richard d santacruz in hesperiaMarch 22, 2020

my mom n dad go in there to trade there 2018 kia for a serento there car had 13000 miles they gave us a hard time about credit we never missed a payment they presser you and try to bully you into there terms we get forced into getting a stripped down serento an get the bill 40,000 i plan on telling the finance we do not want it

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Liars

Reviewed by Sunraye in Victorville, CASeptember 17, 2019

Both dates are done at the same dealer. I only go to the dealership for all my services. 9/16/19: I went in for an oil change. I got my oil change and they performed the multi point inspection, for free, on my vehicle. I was told the back tires measured at 10/32" and the front tires measured at 9/32". The brakes measured all around at 10mm. 6/15/19: I went in for the 30k service and spent $470.43. This is a factory recommended service. I got my service and they performed the multi point inspection, for free, on my vehicle. I was told the back tires and front tires measured at 8/32". The brakes measured all around at 7mm. back to today (9/16) I get the paperwork back and I tell my service advisor, I think this isn't right. The tires measured higher this time. She said, I will recheck them for you. She gets a gage, checks them and states that the tires are at a 7/32" and not 10/32 and 9/32 as they were reported on the multi point inspection paperwork. I tried to keep the above as objective as possible without my opinion. Now my opinion: After speaking with the Service manager about how someone just falsely reported information to me and how upset I was because I rely on the dealer (the expensive freakin' dealer) to make sure my vehicle is performing correctly, he tells me it was his foreman who did it. WOW! your Foreman....that makes me feel even worse. Now I don't trust the dealership (so much so that I checked my oil to make sure it was actually changed after this) but I feel this is an ok practice throughout the shop if your foreman is doing this. I was offered another multi point inspection with the option of watching it performed on camera, but I am not letting ANYONE from this dealership EVER touch my car again. I do not recommending going here. If you are going to offer a free service: 1. Do it correctly. 2. Don't lie about it. 3. Or just don't freaking offer it. You create distrust when you lie on reports that customers, like myself, rely on.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

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