Van Nuys Kia

Wouldn't not recommend it by our one experience, but seeing of a van we really liked on a site like cars.com or carvana etc, we asked for more pictures as it was lacking some. Really wanted this Transit connect. But they never sent the information promised. They do not ship cars on contract, nothing. Well, we couldn't get out there because we have kids at home. Too far out of the area. We were surprised because many third-party links to dealerships will be more amenable to meeting a buyer halfway. The women at shells department were very positive but when a man called us back he was hard to understand and was black or white about terms and acquisition. If you're near to this dealership just go in, a lot of the third party car sale sites are disappointing as their inventory cannot be acquired or test driven due to distance.

Service is terrible. Took Seltos in for warranty work. Went back following day only to be told that car was in a que and that I may need to wait another few days for them to get to the car. They said they were overloaded with work and that it was the fault of Kia factory as not enough dealers.

Avoid this dealership at all costs! They only care about the initial sale and do not care at all about providing any level of customer service after the sale. We purchased a new EV9 from them and have had nothing but problems getting any response and support from them after the sale. The finance manager Russell De La Torre and sales person Mo seek to feel that it is ok to just start deleting emails from us and ignoring our outreach instead of helping support a customer. Additionally their website does not list any information about who their leadership team or GM is so it’s very challenging to find someone else to follow up with. I would STRONGLY advise against buying any cars from this dealership. I used to work at a dealership myself and I’ve never seen such terrible post sale customer support.