Riverside Kia in Riverside including address, phone, dealer reviews, directions, a map, inventory and more

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8100 Auto Dr
Riverside, CA 92504

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Sales: 951-643-4519

Used Cars: 951-643-4545

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Riverside Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

42 out of 52 people said they would recommend this dealer

1 (out of 5)

Worst business I’ve ever dealt with

Reviewed by Darlena Fabela in Corona, CAMay 13, 2021

They will do absolutely anything to get you in to buy a car, but treat you HORRIBLE once you do. I inquired about a 2021 Sorento. Their sales rep kept in touch with me and let me know when the one I was looking for was one, so we went in 2 days later with every intention of buying it. They didn't budge on the price, which we felt was super over MSRP.. and all other dealers had it less, but whatever. We were excited that they matched the price Carmax would give us for our trade in, so that saved us time. We bought the car, did the trade in the same day. 1 day later.. I contacted the sales rep and let him know that there was a whistling sound coming from the moon roof. It took 2 weeks of going back and forth and no one from service had contacted me. I finally got ahold of service, and they said my appointment would be 2 months out. I heard tons of excuses like, "we had a Covid outbreak" blah blah blah.. They told me to contact their sister store. I contacted the sister store in Pomona and they said they didn't have anyone who specializes in the moon roofs.. to call Ontario. I called Ontario and couldn't get ahold of anyone. I contacted KIA riverside and they told me to call San Bernardino KIA.. which is almost an hour from my house. I drove off the lot wirh 10 miles on my car.. I feel like they should have accommodated someone who bought a brand new car and 1 day later had an issue. I called riverside Kia again trying to get ahold of a manager the girl who answered said they were in a meeting, the next girl hung up on me. .. I finally talked to the manager Nino, who was sooooo disrespectful and RUDE and talked to me like I was a child. He had someone in the backround who knew exactly what the problem was, and they said it was an easy fix. they told me I needed to come in the next morning. I work and have a 4 month old, my daughter starts school at the same time they told me I could come in. They also said they would need to keep the car for a few days but would NOT give me a rental. Again, I work and have kids.. I still have not been seen or contacted by riverside Kia in regards to the issue. It's been over one month. Next, I am contacted by Wells Fargo for our trade in. 2 weeks after buying my car from riverside Kia. it had not been paid off. I kept trying to get ahold of Riverside KIA, and they said it would be budgeted in a week to be paid off. A month later, still nothing. My husband finally had to call and go off and threaten to show up there to get just a RESPONSE. And a month later, we had to finally make the payment before a late payment hit our credit. The payoff amount was only $5K... how does it take a month to get that budgeted when we just bought a brand new car from them. Everyone ignores us when we call. They said we will "get a call back" Their finance department said our payment will be due in May, but we still have not received any info on who even financed our loan!! The finance department said KIA is aware of this, and we won't be dinged for not making a may payment.. the SAME NIGHT our credit was run AGAIN!! It's been over a month and we don't even know who we are financing our car through.. there is nothing but credit checks on our credit report. I will neverrrrrrr go to this dealership for anything. I even talked to their sister store Pomona's Service Department and they were Shocked about everything going on. They said there is ALWAYS time put aside for people who have issues with a brand new car. The lack of respect, communication, and professionalism is unbelievable with this company. It is so disappointing. It's been such a terrible experience for myself and my husband at this point. And the sad thing is, it isn't over.. because nothing has been done for any of our issues going on. We had to make the payment for the trade in to avoid it dinging our credit. They said we will be refunded, but with the way things are going.. we aren't expecting in.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great service department

Reviewed by Mariana in Riverside, CAMay 05, 2021

Was greeted, and was satisfied with the service and the amenities. I was in and out quickly and was fully aware of everything going on with my vehicle.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

So glad I decided on kia

Reviewed by savanbear in Riverside CAFebruary 27, 2015

Wow what a fantastic experience, these people are great, I was about to give up and I decided to go to one more place. They saved me at least $2,000. As you know, it is quite difficult these days to get a good price on a brand new car but they made it happen! I love you guys.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Riverside Kia

Riverside Kia, with a state of the art facility, is located in the heart of Riverside Auto Center & is proudly serving southern California. We are staffed by a group of highly motivated & well trained sales and service professionals who are committed to the total satisfaction of our customers. We know buying a new vehicle involves getting answers to many concerns that you might have. Our no pressure and knowledgeable sales professionals are ready to answer any questions and assist you in your decision making process. Please contact us today or better yet, stop by at the dealership and let us earn your business. Our people make a difference.

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