Ball Kia

My car needed a new engine due to the recall. I spoke to the manager Ernie Preciado and he took the time and explained how the whole process was going to be. When the time came and my engine completely failed, I called him and he immediately guided me and got my car in. It took a little longer than expected to have the new engine replaced because there are too many cars waiting to have the same service but throughout the process they kept me informed of what was going on and the best part is that I’m extremely grateful that everything went as planned. Thank you Ball Kia Service Department, to their fantastic manager and also to Felipe who is always so extremely helpful!

Excellent service! Customer satisfaction is obviously their main concern! I highly recommend this dealership! I have purchased several cars from Ball Auto Group and have never been disappointed!

I called this dealership since it was the closest to my home and wanted to see if they would accommodate me seeing if a $50,000+ vehicle would work in our garage. We just wanted to pull it in the garage, see how the clearance was on the doors, and bring it back. Maybe a few more miles than a standard test drive. I talked to David on the phone and he said they might be able to help but to stay by my phone because it would be during a certain time, if they were able to do it at all. I agreed and they actually called me the next day at about 4pm. I told them I could wrap up what I was doing and be there in 35 minutes, they said that would work. I got to the dealership and Gerry asked me what I am looking for and if I am going to purchase it tonight. I advised them if they had a Plug-in Hybrid Sorento in Light interior/Exterior color, I would buy it tonight. Gerry, I assume the manager, said okay and told the salesperson to grab the keys and they both went inside. It was taking them about 5 minutes or so to grab the keys, which was odd, and then they came out without keys. That’s when Gerry told me that they were not going to be able to accommodate my request. While they were grabbing keys, he checked the computer system and found that no vehicles were en route that fit our color request. Gerry said they couldn't let me test drive the car because of that. I just walked away since it was a perfect showing of their lack of respect for customers and people in general. They don’t care about wasting people's time, resources, or standing behind their word. It was a PERFECT showing that they only care about sales and how basic and deceitful they truly are as sales people. THANK YOU Kia of National City, for making sure I will NEVER be a customer at your dealership and showing who you truly are!