Valley Kia in Fontana including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

16272 S Highland Ave
Fontana, CA 92336

Get Directions

Reviews of Valley Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

146 out of 153 people said they would recommend this dealer

5 (out of 5)

Key needed reprogramming

Reviewed by Robert Ruff in Highland, CaApril 12, 2021

Fast, friendly service at logical prices Service tech Thomas was excellent his knowledge of the product is exceptional. Waiting area is clean and made for comfort

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Mrs. Valdez

Reviewed by Eva Valdez in San BernardinoMarch 29, 2021

Paco the salesman was awesome, I told him exactly what I needed and wanted and he made sure that I got exactly what I requested.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

RUDE AND EXTREMELY UNPROFESSIONAL

Reviewed by Nestor in RialtoFebruary 03, 2021

THIS SERVICE DEPARTMENT IS VERY UNPROFESSIONAL AND EXTREMELY RUDE! I GET MY OIL CHANGED HERE REGULARLY, WELL I USE TO, AND AFTER THE LAST OIL CHANGE, MY CAR STARTED LEAKING OIL. I CALL THEM TO DISCUSS THE ISSUE AND WAS TOLD TO BRING IN MY CAR THE NEXT DAY AT 7AM AND THEY WILL TAKE CARE OF IT BY MID AFTERNOON. SO I REARRANGE MY ENTIRE MORNING SO I CAN TAKE MY CAR IN TO BE FIXED AS I WAS TOLD. I GET THERE AND THE RUDEST KID EVER, DANNY, SAYS "WELL YOURE NOT IN THE SYSTEM AND THERE'S NOYHING I CAN DO SO SORRY" HE WAS SO RUDE AND ARROGANT. HE SAID TO LEAVE THE CAR 15 DAYS AND THEY WILL SEE IF THEY COULD TAKE A LOOK. THIS IS RIDICULOUS!! WHAT KIND OF CUSTOMER SERVICE IS THIS?!? NOT ONLY DO THEY NOT COMMUNICATE WITHIN THEIR OWN SERVICE DEPARTMENT, BUT THEY PUT THE RUDEST KID THAT HAS NO CUSTOMER SERVICE SKILLS DO HANDLE CUSTOMERS?! SO HE THEN CALLS ME AND STARTS SAYING HE RECOMMENDS I GET THAT LOOKED AT! SERIOUSLY?! THATS WHAT I WAS DOING. HE STSRTS RAISING HIS VOICE AT ME, YELLING, THATS HES JUST TRYING TO HELP. NO! HE SHOULD HAVE DONE WHAT I WAS TOLD THE DEPARTMENT WAS GONNA DO IF HE REALLY WANTED TO HELP. THIS KIA JUST LOST 2 LOYAL CUSTOMERS BECAUSE I AND MY WIFE OWN KIAS. WE WILL NEVER RETURN AND WILL NOT RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE. THIS KIA PURPOSELY HARMS A CUSTOMER'S VECHILE AND REFUSES TO CORRECT IT!!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top