Covina Valley Kia in Covina including address, phone, dealer reviews, directions, a map, inventory and more

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626 S Citrus Ave
Covina, CA 91723

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Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00am
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 9:00pm

Service Department

Sun Closed
Mon 10:00am – 4:00pm
Tue 10:00am – 4:00pm
Wed 10:00am – 4:00pm
Thu 10:00am – 4:00pm
Fri 10:00am – 4:00pm
Sat 10:00am – 4:00pm

Reviews of Covina Valley Kia

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

305 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Original: I took my car for two recalls.

Reviewed by shooker88May 20, 2022

Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could be the transmission failing but they did not check it. They did little to nothing to FIND and SOLVE the problem. They kept saying there was no error codes and couldn't offer any repair service. Well OBVIOUSLY there IS a problem. And it hasn't been solved. Anyone I spoke to seemed to have no sympathy or concern over my issue. This is my first and LAST time I'll ever bring my car here. It's clear they refuse to do actual work to FIND and SOLVE the obvious issue. Update1: it's been 4 days since I sent "Victoria the manager" an email and never responded. Just proves my point they don't care. UPDATE 2: i took my car to Carson Kia in which they informed me right away they could replicate and found the issue. they determined by swapping the spark plugs and coils that there was indeed a misfire from the plugs. i took it for a third opinion at a local mechanic who changed the spark plugs and the problem has been solved. no more misfire no more sputtering. IT WAS FIXED. Covina Kia's mechanics and advisors are liars. they said my spark plugs were fine and "looked brand new." they either didnt check them at all or when they did the recall to inspect the area, didnt reinstall them correctly. also i never got a call back from "Victoria the manager" or any response from her.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Do not waste your time here

Reviewed by Zerozero from Covina, CAFebruary 22, 2022

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, Thank you for reaching out about this. I would appreciate the opportunity to address your concerns about the vehicle recently purchased. Please reach out to me if you haven't and I hope to learn more about this as soon as I can be available. Wes Parker General Manager Covina Valley Kia Wparker@covinakia.com 626-736-4275

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

If I could give this dealer a 0 star review I would.

Reviewed by ZerozeroFebruary 21, 2022

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Covina Valley Kia

Shop the Best Deals on New Kias and Pre-Owned Cars of all makes:
http://www.covinakia.com - 877-314-6819

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