Kia of Cerritos

Sales wasn't prepared with vehicle of choice had to find the vehicle on lot to test drive additional 15 minutes. They went straight with the table waiting games and refused to be direct with a serious buyer who's funded and ready. Sales walked back/forth to sales manager 3x just to get the otd. In the end, could not be competitive.

We first bought my brother’s Kia Niro in December 2022. Part of the deal that justified the high price was a 3-year maintenance package covering routine service like oil changes, tire rotations, and labor. Everything was fine for the first couple years. Every visit was routine and fully covered. Then came our most recent service. My brother finished his appointment, got his keys, and left. After he had already driven off, an employee called and said he needed to come back and pay for the service. This made zero sense: 1. We have the maintenance package, and 2. Why release the car and keys if payment was supposedly required? They were rude, dismissive, and acted like the package didn’t exist, even though we have both digital and physical copies. My mom went to the dealership in person and waited for a manager, only to be told we now had to pay because of “new ownership.” According to them, the new owner simply does not care about honoring previous agreements. Since when does a change in ownership void a signed package that customers paid for? If that is their logic, should people stop paying off the cars they financed under the old ownership too? The manager and employees kept pressuring my mom, insisting the only option was to pay despite us showing every receipt and document proving the package. Their entire justification was: “New owner. Not honoring it.” So she paid. And yes, our package would have expired in December anyway. But that is not the point. This was a blatant refusal to honor a contract they sold and marketed. I am sharing this to warn anyone considering buying or servicing a car here under this new mediocre ownership and management. Dealerships already have a reputation, but refusing to honor your own agreements because leadership changed is a new low. It says everything about the direction Kia of Cerritos is headed.

I purchased a Kia Telluride through this dealership and continued to come here for all of my service dealing with service advisor Victor Chen who really took care of us getting us in and out as a waiter. I called over a week ago looking to come in for service and I was told that he no longer is with this dealership he had left and went to Mazda. After asking for several other service advisors I was told they also all left along with several mechanics and sales staff. I’m like what happened and I was told it has new ownership and everything was changed around which the employees did not like so they left this dealership. I don’t know why you can’t leave well enough alone because it was a great dealership. I left several messages for Nick and other service technicians to call me back about an issue with the Kia Telluride not one person returned my phone call or informed me about it TSB technical service bulletin on this vehicle with self leveling suspension and shock noise rattle etc.. After I made some phone calls I found out that most of my service advisors and service technicians are now out at Citrus Motors Kia of Ontario so I went out there. It was like old home week they got me in and got me out without any delay and we’re extremely knowledgeable on the issues that I was having. I hope Kia Cerritos can get it together because my experience under the new ownership trying to get hold of somebody that knew something and call me back was absolutely impossible after a full day. Sounds like they have some really unhappy employees and possibly customers