Kia of Cerritos

Charlie K. Was very pleasant to work with due to his professionalism, knowledge, and cs

It's a hit or miss when it comes to quick and friendly service. However, my last two times I've came for an oil change it was quick and easy. Unfortunately, Will is no longer there but Pete helped me. He took me in fast, friendly, and let me know my car was ready for pick up. Thank you Pete.

My pregnant wife and I went in to replace her passenger side mirror. Was quoted over $700 by Winn at the service department. He told us atr the latest it will be done by 4:30PM. 5:00pm went by and no call from Kia. We called and they said it will be done by the time the service department closed which is at 6:00PM. Unapologetically, the service department said we can come and wait for the vehicle to be finished since it will be done today. In the beginning we had asked Winn to replaced the hub cap for the new side mirror with our current one. It was black. Now we have a tan one and our previous black one is no where to be found . We notified the service department that we are not satisfied with the service provided and they offered to take out the labor from our service. When my wife paid, the labor and parts were the same. Unacceptabale. When we came to pick up her car they said it's going to be another 30 min since all of the techs are busy. In that case we went around the lot to view our options for a trade for a new car since our family is growing by 1. The american with dark skin guy named James (Not sure if that is his real name) said he will show us a couple of vehicles and will grab the keys. He never came back. 45 minutes went by so i went to the manager. He said I smelled like alcohol so no one will show me any vehicles. I told him that is absurd. If I did smell like alcohol, ( which I did not) do not leave my pregenant wife and myself waiting. Poor customer service on their part and very inconsiderate.