Crain Kia of Sherwood

i was pleased with the service that was given. The staff was helpful with questions i had, and they where able to get me scheduled in a timely manner.

Ms. Dorian Newton took care all my needs and is exceptional at what she does!

I rarely ever write negative reviews but this is the 3rd strike for us with Crane dealerships. This time, we found a car online in Sherwood that was a perfect match for our need but after much trying couldn't come to terms initially and moved on. The salesman called back to try again and we came to an agreement and filled out a credit app only to learn next day that the vehicle was sold to someone else. This just feels dirty. The first strike was an attempt was to buy a new Sportage in 2020 for my daughter. They were hard to find and I finally found one in Fort Smith with a price listed online. I called to confirm the price and confirm it was on the lot. I specifically asked if it had a market adjustment added and he said our price is "$$$$$" which was the sticker price. (I should have realized he was dodging the question by the way he worded it). I showed up at the lot to learn that it did in fact have a $7000 markup. We drove to a different dealer in Northeast Arkansas to buy the Sportage. The second strike was the only purchase we have made with Crane. We found a Tucson that my wife loved listed at the northwest Arkansas Hyundai location, worked out a deal over the phone, and they transported it to Crane Hyundai in Fort Smith. We went to pick it up near closing time and as we were signing the papers realized that the financing was for 6 months longer than we had agreed to over the phone. We should have walked away at that point but it was late and my wife loved the car - my fault for going through with it. Hope you have a better experience but I won't be visiting a Crane dealership anytime in the near future. Sorry to the sales folks I talked to because they were friendly to me and my daughter but we have had nothing but bad experiences at Crane.