Crain Kia in Sherwood including address, phone, dealer reviews, directions, a map, inventory and more

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5830 Warden Rd
Sherwood, AR 72120

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Sales: 501-436-0097

Used Cars: 501-436-0480

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Crain Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

69 out of 87 people said they would recommend this dealer

1 (out of 5)

Don’t waste your time

Reviewed by DThayer in Little Rock, ArkSeptember 03, 2020

I purchased two vehicles from them a few months ago and already having motor timing chain issues out of the Sorento. They would like to charge me $500 to correct the issue and thats WITH the extended warranty coverage we paid an arm and a leg for. They were not interested in trading it in because they would make more money repairing it. I personally will not waste my time dealing with these crooks again.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

2 (out of 5)

Bait and Switch or just poor customer service?

Reviewed by C in Little Rock, ARJune 22, 2020

My experience with Crain Kia of Sherwood was unfortunately disappointing from start to finish. On Wednesday June 17th my father and I visited Crain Kia’s sister company Crain Hyundai of North Little Rock in search of a particular used vehicle listed online. When we got there, we were told that the vehicle had already sold. On Friday June 19th, I discovered that the same vehicle was listed on Crain Kia’s website for a higher price. My father contacted an internet salesperson who gave the impression of contacting the manager and confirming its availability. They discussed my trade-in and scheduled a time to come in that evening to hopefully work out a deal. The minute we arrived on the lot, my father received a text message informing him that the particular vehicle we were interested in had sold and they would like to show us others. We immediately asked to speak to the manager suspecting that we were victims of the “bait and switch” tactic. The manager we spoke to claimed that it was a miscommunication caused by a faulty dealer website. We were told that this was a common issue and likely wouldn’t be the last time. He also informed us that the vehicle had in fact been sold May 27th, nearly one month earlier. Whether an intentional deception or purely a mistake, the manager gave the impression of attempting to shirk responsibility and his demeanor was only mildly apologetic. We drove off the lot that evening equal parts livid and disappointed to have not made a purchase. Even if this wasn’t an intentional deception, we learned a few things about the dealership through that interaction: 1) Don’t trust the online listings even if you confirm availability. Request to see a time-stamped photo of the vehicle before wasting your time. 2) Management may not offer proper training to salespeople, particularly in regard to confirming inventory. I can fully appreciate that this may not have been the fault of the salesperson in particular (who I was informed had only been working for 3 days), but I expect the managerial staff to be candid about such issues with employees. 3) Management doesn’t take kindly to complaints from customers and has an unapologetic and even abrasive attitude. My father was heated at the start of our conversation and used inappropriate language that may have caused a tense environment, but we later apologized and tried to have a civil discussion of our complaints. In any case, what happened to the old adage “the customer is always right”? I got the impression that the dealership didn’t really care about our business. 4) Although this may be trivial to some, I was also disappointed to find that all the salesmen I interacted with in person only offered to shake my father’s hand (I’m a woman in her late 20s).

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Excellent Service!!!!

Reviewed by Telia in Little Rock, ARDecember 30, 2017

I had two of the most wonderful salesmen ever! Dosy and Justin were very helpful in getting my dream car at an affordable price! They were super patient with me and explained all the information associated with purchasing a new vehicle to me. The car I wanted was not on the lot when I went to the dealership. The sales manager Jim, along with Dosy and Justin were able to have the car I wanted delivered to the dealership the next day! They made sure I had my 2018 Kia Sportage before Christmas! All in all, I had a great experience! If you’re looking to purchase a vehicle, go to Crain Kia in Sherwood, they will definitely make it happen for you!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Crain Kia

Crain Kia's primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our customers.
With that in mind, we know how busy life is and taking the time to make a phone call or conversing via email with us isn't always convenient for you. If you'd prefer to text, please send us a quick message from the "email dealer" link in the contact/directions section on this page, be sure to include your Smart Device #/Cellular # and we will get the information you requested quickly via text.
Thanks for giving us the opportunity to WORK FOR YOU!!

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