Crain Kia of Fort Smith

We bought a 2022 Kia forte gt in 2021, Corbin was the person that came out to talk to us. We let him know we were just looking. I let him know what I was wanting in the vehicle when we were ready to buy a car. Corbin let us know that you guys had just gotten the car that had everything in it I wanted. He showed us the forte, it still had the white stuff to keep from getting ruined when it was delivered to you guys. Corbin didn't push us to buy it, but asked if we would like to crunch numbers just to see what it would cost us. My husband let him know that we could do that. He let Corbin know we still weren't gonna buy the car, but when the numbers especially the interest we would be my husband said let's go ahead and buy the car. He let us know that the color we bought was the first color in Arkansas to be purchased. The car was purchased for me. I was so excited to get a brand new car. The next day we came back to get the car and I love my car. It had everything in it I wanted plus more stuff in it that I never realized came with the car. Everyone that we delt with and still deal with are amazing. Corbin would call every once in a while to ask me if I was still happy with the car and I was. I always would let him know that I loved the car it was perfect for me and my chiweenie, she has the whole back seats with her stuff in it. The warranty is terrific also. We were so happy with the service that Corbin gave us. He wasn't pushy for us to buy a car which is really nice. So many dealerships won't listen to were just looking not buying. We were so happy with you guys that a few months ago our grandson was needing a car so we came back to you guys to buy his car. Bailey did an amazing job in helping us out. We bought a 2023 Kia sportage used from Bailey and our grandson loves it. Bailey like Corbin wasn't pushy for us to buy a used car. We were able to crunch numbers and we were able to buy it. We couldn't be happier with the service that you all gave us and still giving us. Bailey will call me to see if we're still happy with the car and we sure are happy. We definitely would recommend you guys to anyone looking to buy a car. Thank you all for the sale and service we get.

Added $6000 service contract to my financing after I told them I did not want any extended warranties

BUYER BEWARE. We are a growing family on a tight budget looking for a minivan. We saw a Kia Sedona at Crain Kia in Fort Smith and they offered us a great deal on our trade in. I drove 4.5 hours with my 5 week old (she's breastfeeding so I couldn't leave her) to trade in our car and get the minivan. I arrived late in the day and my baby was fussy so I didn't get a chance to test drive the car. We relied on the good reviews this place had and the internet salesman, James, to be honest about this car being a good fit for our family. He assured us it was and even said it was in such good condition we could pay a little to make it certified pre-owned. We declined making it pre-owned because we didn't have the money for it but knowing it qualified encouraged us. When I looked in the minivan I could tell it had some powerful air freshener with an underlying odor. The next morning when I opened the door I was almost knocked over by the stench. This must have been a chain smoker's vehicle. It reeks. Every time I drive it I end up with headaches and nausea. My five week old cried most of the drive back, I can only imagine what that smoke exposure did to her tiny body. I have tried all the DIY recommendations - vinegar, leather cleaner and conditioner, activated charcoal, coffee grounds, etc. We talked to a friend who refurbishes cars and he said even an ozone machine wouldn't help. We called the dealership and they offered to have it detailed - which wouldn't do any good because clearly they just had it detailed and worked very hard to obscure the odor so someone wouldn't realize it at first look. My husband is making the haul now to return the minivan. It also has a door that won't properly close - not OK for a car full of little kids. We asked the dealership if they could give us some small compensation for making me and my baby sick and being dishonest about the state of the vehicle. We would never have given this vehicle a second look if they had told us it was a smoker's car. They said no. They claim to care for the customer and do what they can to make them satisfied. They made us sick. And they are not trustworthy when it comes to describing their vehicles. They have a love it or leave it policy or exchange it policy on their website that gave us a sense of security. Guess what? There's fine print that is not on their website that says it doesn't count towards a trade in. My husband called repeatedly, sent email after email, and wouldn't let up until they agreed to give us our car back. This has been an incredibly stressful experience. Never buying from Crain Kia again.