Crain Kia of Fayetteville in Fayetteville including address, phone, dealer reviews, directions, a map, inventory and more

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3195 N College Ave
Fayetteville, AR 72703

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Sales: 479-439-6985

Used Cars: 479-387-9000

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Crain Kia of Fayetteville

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2 (out of 5)

1 out of 3 people said they would recommend this dealer

1 (out of 5)

HORRIBLE experience. Shady business!

Reviewed by Alana in Rogers, ARMay 06, 2021

If I could give ZERO stars, I would. Do NOT ever purchase your vehicle from Crain Kia of Fayetteville. As a matter of fact, I will never purchase another Kia again! This dealership is the most corrupt, manipulative and shady business I have ever dealt with. To make an extremely long story short… We purchased a new Kia Sedona on 3/22/21 and then received a text message on 3/24/21 to return to re-sign paperwork. I spoke with the sales manager, who told me they found an extra rebate and our payment would go down by $5 a month; not much, but every bit counts. So we go in and re-sign everything. Both on 3/22 and 3/24 we were rushed to sign. Shame on us for not reading everything, but shame on them for deceiving us the way they did. The new paperwork did show the new payment…. But that paperwork has since disappeared. Not a single person at that dealership can seem to find these illusive documents. Conveniently though, they can put together a packet of papers dated 3/22, 3/24, and 3/26. Now mind you, we never signed a single document on 3/26… so who signed that? NOT US, and it’s not our signatures either. They conveniently, for them, added an extended warranty and a car care service contract for a total of $3400. We had explicitly told them multiple times that we didn’t want it, so they handed us a massive stack of papers, said we were getting a better rebate and lower monthly payment. While signing the warranty documents, we were told that paperwork was nothing more than our 3 years of FREE oil changes and we had to sign so they could send us our coupons. It wasn’t free, it cost us $3400. This amount just so happens to correspond with the exact same amount as our rebates plus our down payment, for... you guessed it $3400. We ended up paying penalties when we registered the van and we had to pay sales tax on the warranty we told them we didn’t want. To tentatively conclude this ridiculous mess, we have contacted the dealership daily since 4/19 to get a copy of the correct paperwork. It still hasn’t been done. It is nearly impossible to get anyone to return a call, text or email. It has been nearly 3 weeks of daily contact to get our paperwork, and they just keep sending random documents or a packet that doesn’t include the papers we signed on 3/24. I have never experienced anything like this in my life and if I could go back in time, I definitely would not go to Crain Kia of Fayetteville.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

4 (out of 5)

Initial issue has been resolved!

Reviewed by Olya Greenberg in SpringdaleFebruary 21, 2021

Initially had an issue buying my new Kia here... but GM Paul Robertson worked hard to resolve it and i am satisfied with the result. Thank you Paul! I like Kia brand and the warranty they offer. Will probably return to buy a car for my daughter as well.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Uncomfortable visit...

Reviewed by Anonymous in Springdale, ArkansasNovember 22, 2018

This is the first and will be my last visit to crain kia of Fayetteville. I will continue to do my business with crain kia of Bentonville. even if I have to drive 20 minutes. The only person who spoke to me was the man at the computer. The receptionist and the man in charge did'nt say a word to me. I sat in the lobby area for about an hour.Nobody offered me a drink or asked how was doing. Crain kia in Bentonville knows how to take care of their customers. This is my second brand new car I have purchased from Fletcher kia in Bentonville. My third brand new car will be from this dealer( Crain Kia of Bentonville)

Customer Service 1

Buying Process 1

Quality of Repair 5

Overall Facilities 1

Maximum rating = 5

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