Crain Kia of Conway in Conway including address, phone, dealer reviews, directions, a map, inventory and more

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810 S Amity Rd
Conway, AR 72032

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Sales: 501-470-7000

Used Cars: 501-470-7000

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Crain Kia of Conway

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

46 out of 51 people said they would recommend this dealer

2 (out of 5)

fast talkers/slow with details

Reviewed by ronald W. artis in little rockMay 13, 2020

was there for most of the day buying a used car. they were slow to answer questions and the salesman "coach" was nice but played the "I dunno role while having to run back and forth to the finance department. They were slow to discuss exact dollar figures and I had to constantly correct errors they presented me with and "I dunno" continued his role till the end. ?They did not discuss the final terms of the contract, told me the financing came with gap insurance and an extended warranty. I have now discovered that I paid for both of them and that they were optional. I gave them 3,600 down on a car that was supposed to cost 11,400 but the finance company has it listed at 13,400. FAST TALKERS AND DISHONEST. I AM NOT SURE THERE WAS NOT A RACIAL ELEMENT TO THIS ENCOUNTER. NICE CAR BUT I AM BUYING MY DAUGHTERS CAR SOMEWHERE ELSE AND WILL NEVER SHOP THERE AGAIN OR RECOMMEND THEM TO ANYONE. I told them while I was there that something didn't feel right and that God might be telling me to walk away. "I dunno/Coach" made a comment which did disarm me but I should've listened to JESUS AND WALKED OUT. P.S. DON'T GIVE THEM THE KEYS TO YOUR OLD VEHICLE BEFORE YOU MAKE THE DEAL. IT IS EASIER TO LEAVE AND WALKOUT IF THEY ARE IN YOUR POCKET. I THINK THEY KNOW THAT. NEVER AGAIN.

Customer Service 2

Buying Process 2

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Oil Change

Reviewed by Janet in Cabot ArMay 12, 2020

Used to love making the extra drive for service but not anymore. Third time they didn’t reset the next service, second time took car in late even though we had an appointment, and second time didn’t put in a new sticker. Also no longer friendly as previous staff.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Best Experience!

Reviewed by RebeccaB in Conway, ARJanuary 05, 2018

I had a great experience at Crain Kia of Conway. This was my first car purchase from an actual dealership. I was expecting pushy salesmen and an all day process. I was pleasantly surprised. Everyone was very nice offering hot chocolate, coffee, and sodas. The facility was clean and well kept. The salesman Scott Padgett was very friendly and went with me on a test drive of a new Kia Soul. He was very knowledgeable on the car and all the bells and whistles that went with it. I decided I had to have the car so we sat down and discussed price. I was able to get a rebate and a good interest rate. I feel like Scott worked hard to get me the best deal that he could. I then worked with Brice Gill in Finance on finalizing everything and signing the paperwork. Very nice guy. He wasn't pushy trying to get me to purchase extras that I didn't want. From beginning to end this was a quick and easy process. It only took about 2 1/2 hours from arrival to driving off with the car. I had expected it to take much longer. All in all this was a great experience. I love my new Kia Soul and when the time comes to get another car I will definitely be going back to Crain Kia of Conway.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Crain Kia of Conway

At Crain Kian, we're not just here to sell cars. We want to build relationships with our clients AND with the local community. We are committed to the needs of all Arkansas customers, who come to us for the most reliable cars and SUVs at the right price, and helpful customer service. That's why so many of our customers recommend Crain Kia to their family and friends. If you're looking for a new or used Kia in Conway, Russellville, or Morrilton then come to Crain Kia, one of the leading car dealers in Arkansas.

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