Crain Kia of Bentonville in Bentonville including address, phone, dealer reviews, directions, a map, inventory and more

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2901 SE Moberly Ln
Bentonville, AR 72712

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Sales: 479-695-6500

Used Cars: 479-439-6983

Reviews of Crain Kia of Bentonville

Overall Rating:

3.3 (out of 5)

60% recommend this dealer

37 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Crooks

Reviewed by Joe from Joplin,MOMay 15, 2021

Dealership offered a car with a special price I have $19,000 without trade-in. They refused to honor that price, tacking on a warranty that you may not want, and other accessories that showed in the website for that specific car. Final purchase price was $24,000, $5000 over the advertise price and they refused to honor the website pricing.Extreme game of bait and switch. Avoid this dealer

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

save time and money

Reviewed by bill fine from noelMay 07, 2021

charge for repairs that were not done....Poor service that can't be trusted... I was told that my tires were rotated and charged for it. Found out later that they were not rotated...

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

Price Hike

Reviewed by SAJ from Monett, MOApril 28, 2021

Went in to purchase a 2021 Hybrid EX Sorento. However, as we start the process it is shown that somehow the price is now $5,000 more than what it says online or even what MSRP should be on the vehicle. When inquired about the upcharge we were told it was extras added on. There were NO extras except an ugly bug deflector on the hood... We asked again and then it was dealer fees and then the excuse was because it was the only Hybrid on their lot. After finding that they would not go to the original price and couldn't get the payment where it needed to be we decided to look elsewhere after being told that no Kia dealer would give us a better deal than the one there. I ended up driving to St. Louis 3 days later to get the vehicle in the color I originally wanted and paid UNDER MSRP for the Sorento and got an interest rate FAR lower than anything I would have got at Crain, however, they never showed any interest rates when showing payments either... When I told Jim Butler Kia what happened the dealer was applaud and even apologized for the deceit. I love my new Sorento but when I need service I will be going to Springfield or Joplin. Side Note: I was also told the Sorento was being asked for by 3 other dealers and would be transferred on Monday if I didn't buy it... It's still there... I can't deal with liars and I would hate for anyone else to have to.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Crain Kia of Bentonville

Combined Crain Kia of Bentonville sales department has over 100 years of experience and dedication in taking care of our customers before and after the sale. Everyone who enters our doors is treated like family. We'll do our best to get you into the vehicle you have always wanted and we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.... That new Kia is waiting for you!

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