Jim Click Kia

Extremely unimpressed with my experience getting my vehicle serviced. As part of my routine maintenance appointment I requested a replacement of two parts that were damaged, which came to around $700. A day later those parts failed catastrophically and were rendered essentially useless. After leaving several voicemails and attempting to contact my service advisor through their messaging system, I was ghosted and left with zero responses. After having the failure inspected by them once more they have the epiphany that due to the non-oem parts (which were present during the first repair) and existing damage to other interfacing parts it would not be possible to replace the parts that had failed and they would not be covered under any warranty. I wish they had told me that before I wasted my time and money getting it replaced the first time. I strongly recommend taking your business elsewhere.

My check engine light came on. I called Jim Click and made an appointment for 7 am to get it diagnosed. I showed up at 7, they had me set in the waiting room while they took my car. About 7:30 I asked them how long it would take to plug the reader in and tell me what was wrong (I knew it didn't take more than 5 minutes). They came up with some B S about the reader only giving them a general idea and they would need to dig into the engine to narrow it down. They also tried to rent me a car so I could leave and come back later. I said I wanted to wait because many of the problems that key the check engine light can be fixed quickly, like a new gas cap. Sat back down and waited until 9. Went outside and found my car at the corner of the dealership. They hadn't even looked at it while I sat there for two hours. I went back in and got my keys and left. On the way home I went to Hickey Automotive in Green Valley and asked if they could read the trouble code. He plugged his reader in, said it was an exhaust flow pressure sensor. He reset the alarm and told me to drive it and see if it comes on again. He wouldn't take any payment. I am driving the car and no alarm. I will never go back to Jim Click.

I drive a Kia Niro EV. I had an inverter light issue on the dash and I needed two new tires. The dealership gave me a loaner so they could take the time to research the inverter issue. They resolved it with some reset and toping of fluids. And this was complimentary! That is what I call Great Service! I needed Michelin Champion tires, and they matched Discount Tire, and, no they actually come in less. So I am thrilled with the service. This is my second EV, and Jim Click is light years ahead of other dealers when it comes to EVs. Great Job! Thanks to Cody, Johnnie, and the entire team.