Mark Kia

Robert went far and above the call of duty to help us secure the exact vehicle we were searching for which wasn't easy. Then, when we found it, he had to personally drive more than 100 miles both ways to secure the car and bring it back to Mark Kia. The deal itself went fine with no surprises. I could not offer a higher recommendation.

I don't know where to start with the horrible experience that I had with Mark Auto group. I traded a vehicle and was told that I would be trading for 18,500 when the paperwork come across is said 18500 on the top it was including a "tax credit". because I've worked with several honest dealerships I have never seen this and I feel so ignorant to have accepted this paperwork and not walked. This is a bate and switch way for dealership to make more money by lowering your trade-in value! You always get a tax credit from trading in. If you have negotiated a deal on your car be cautious that they don't lower your trade value. Be very cautious and read everything that you sign. They will push add-ons and warranty. Buyer Beware!

Where do I start on the horrible experience I had? First of all it shouldn't take 4 hours to complete a car deal. The back and forth was ridiculous I was very forthcoming that I would refuse any add-ons but I was brought significant paperwork that had to be changed over and over again wasting my time with add-ons and incorrect trade value. I was told that they were going to give me 18.500 on my trade, after setting for 4 hours finally was allowed into Chris's office where he badgered me about a warranty... Let Here he comes with all of these things to sign that has all of these add-ons which I told him I absolutely would refuse if he did why waste my time? Now I'm fighting with them because they only gave me 17,100 on my trade told me that there was a tax credit. Tax credits should be listed on your doc and actually add to your trade-in value and lower your tax liability not raise it. I'm not getting credoted for my lower Idaho sales tax rate. They are Relentless with Bait and switch. Watch for all of the extras that they will try to add on, that's how they make money... and be very very cautious about your trade and value if they tell you they're going to give you 18,500 for your trade you will not see that on the end doc, absolutely require them to show you the end documentation before you sit and wait for 4 hours for them to bring you in and bait and switch