Camelback Kia

Camelback Kia in Phoenix, Arizona is a masterclass in how not to run a business. This dealership operates on deception, manipulation, and blatant disrespect for customers and their financial information. We were straight-up lied to about being approved for financing. That lie was the only reason we drove two hours to this dealership. Once we arrived, the truth came out: there was no real approval. Just another bait tactic to get bodies into the showroom. No explanation, no apology — just the expectation that we’d sit there and accept it. While the number of credit checks was normal for a vehicle purchase, what they did with that credit information was completely unacceptable. Camelback Kia pulled my father’s credit without authorization, using a separate, unrelated application that had nothing to do with the deal we were actually there for. My father did not agree to be a co-signer. He was never authorized to be used as one. Yet they involved his credit anyway. That is not a “mistake.” That is a serious violation of trust. When we questioned this, the staff became rude, dismissive, and evasive. Instead of concern or accountability, we were treated like we were the problem for noticing. The moment they realized they couldn’t pressure us into salvaging their mess, the professionalism disappeared entirely. This dealership wastes customers’ time, plays reckless games with sensitive financial information, and relies on misleading people into showing up under false pretenses. The entire experience felt predatory, calculated, and intentionally confusing — like they were hoping we wouldn’t notice what was happening behind the scenes. Car buying already requires trust. Camelback Kia has none. They lied to get us there, mishandled credit without consent, and treated us with open disrespect when confronted. Do not trust their “approvals.” Do not assume they will respect who is — and is not — authorized on a deal. And do not give this dealership access to your personal or financial information. There are plenty of honest dealerships in Arizona. Camelback Kia is not one of them.

Classic bait scam Nic told me I had a 100% approval had me drive 2 hours from Rio Rico to find out it was based on a co-signer I specified I did not have MULTIPLE times. I made it clear how important an approval was as I didn’t want to waste my time driving up there if they couldn’t get me approved. They told me they had a 100% approval with capital one. I went up there and it turns out they added my dad as co-signer and could not get me approved alone. So if you’re working with Nic or Nicholas RUN. The financial director is a bozo as well trying to blame everything on us when they had clear information prior to the appointment. Very unprofessional, very rude and very scammy.

Crooks, took advantage of two elderly disabled people. Sold us a car used car and 2 weeks after we had the vehicle they're telling us that we have to pay over $11,000 to fix the brakes to fix the back suspension and many other things. The used car manager Chad said that we did the damage on the brakes and the suspension. Which is absolutely ludicrous. I called for the general manager they never returned my phone call. Don't buy anything from these Crooks. It is a scam what they did to us they knew this vehicle was in bad shape and they sold it to two senior citizens and now they won't even call us back. Don't buy anything from them.